RAMANDEEP KAUR
YELLOWKNIFE ,NT
Summary
Proven leader with a track record of streamlining operations at Dollarama and Freshco and Canadian tire team productivity by implementing effective processes. Skilled in Microsoft Office Suite and motivational leadership, I excel in fostering teamwork and collaboration. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating strong problem-solving and communication abilities.
Offering reliable and cooperative nature, eager to learn and develop within team-focused environment. Brings understanding of team coordination and problem-solving skills, ready to use and develop organizational and leadership abilities in Assistant Team Leader role. Equipped to contribute to positive and productive team atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
Dollarama
10.2023 - 11.2024
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Keep track of incoming and outgoing freight and report to higher-ups for any needed stock.
- Devised and implemented processes and procedures to streamline operations.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Used advanced features of Microsoft Office, Excel, Outlook, and Lightspeed to complete necessary sales reports, purchases, and returns for senior management review.
- Managed team workload to reach production targets..
- Supervise staff and contractors.
- Created staff schedules, approved requested time off and updated reports.
Child Caregiver
City Kids' Daycare
01.2024 - 03.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Responded to inquiries from parents and guardians.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Encouraged children's emotional and social development.
Customer Service Receptionist
Freshco
12.2021 - 09.2024
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Organized company documents and maintained accurate filing systems for easy retrieval when needed.
- Streamlined front desk operations for improved efficiency and increased customer flow.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Warehouse Associate
Amazon
10.2022 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
- Assisted in receiving, stocking and distribution of merchandise.
Education
Associate of Arts - Buisness Administrative
Northern Alberta Institute of Technology
Edmonton, None09-2023
Skills
- Microsoft Office Suite
- Multitasking Abilities
- Excellent communication
- Motivational leadership
- Teamwork and collaboration
- Telephone skills
- Data entry, Verbal, and written communication
- Data inputting
- Scheduling appointments
- Packaging labeling, Picking, and packing
Languages
English
Full Professional
Certification
- LEVEL 1 CHILDCARE CERTIFICATE
- FIRST AID AND CPR
- SECURITY LICENSE
- PROTECT PERSERVE
Timeline
Child Caregiver
City Kids' Daycare
01.2024 - 03.2024
Assistant Team Leader
Dollarama
10.2023 - 11.2024
Warehouse Associate
Amazon
10.2022 - 06.2023
Customer Service Receptionist
Freshco
12.2021 - 09.2024
- LEVEL 1 CHILDCARE CERTIFICATE
- FIRST AID AND CPR
- SECURITY LICENSE
- PROTECT PERSERVE
Associate of Arts - Buisness Administrative
Northern Alberta Institute of Technology
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