Ramandeep Kaur
Surrey,BC
Summary
Proven track record in enhancing office efficiencies at Gratitude Immigration Services Ltd., adept in data entry and customer service. Skilled in Microsoft Office Suite and multi-line phone systems, I excel in optimizing workflow and elevating client satisfaction. Demonstrated ability to improve team performance by over 30% at Soul Restaurant Inc., showcasing strong leadership and problem-solving acumen.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Gratitude Immigration Services Ltd.
05.2024 - Current
- Managed filing system, entered data and completed other clerical tasks regarding LMIA applications.
- Monitoring status of submitted applications for updates and decisions and informing the client.
- Learning procedures and documentation requirements for various immigration case types.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Shift Manager
Soul Restaurant Inc.
05.2023 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Education
Master of Arts - Public Policy And Administration
Adler University
Vancouver04-2023
Bachelor of Arts - Economic Studies
D.A.V. COLLEGE
PEHOWA, HARYANA06-2020
DIPLOMA IN EDUCATION - Child Psychology
SETH TEK CHAND COLLEGE OF EDUCATION
KURUKSHETRA, HARYANA08-2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Multi-line phone proficiency
- Microsoft Office Suite
Languages
English
Hindi
Punjabi
Timeline
Administrative Assistant
Gratitude Immigration Services Ltd.
05.2024 - Current
Shift Manager
Soul Restaurant Inc.
05.2023 - 04.2024
Master of Arts - Public Policy And Administration
Adler University
Bachelor of Arts - Economic Studies
D.A.V. COLLEGE
DIPLOMA IN EDUCATION - Child Psychology
SETH TEK CHAND COLLEGE OF EDUCATION
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