Ramandeep Kaur
Calgary,AB
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
DSV Solutions
2024.06 - Current
- Ensures compliance and establishes internal policies and guidelines.
- Prioritize time-sensitive cargo.
- Works closely with team members to meet or exceed all customer service requirements.
- Develops and maintains positive customer, contractor & company driver relationships.
- Works directly with customers on the receipt and processing of transportation requests.
- Utilizes various transportation software systems to facilitate material movement, planning and scheduling.
- Handles dispatch with contractors, company drivers and partner carriers.
- Tracks and traces shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
- Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.
- Responsible for accurate data capture and system entry.
- Communicates effectively with customers, contractors, company drivers, partner carriers and team members.
- Assists with new account start-ups.
- Performs other duties and projects as assigned.
- Adheres to all domestic and international shipping regulations and compliance.
SECURITY GUARD Officer
Garda World
2024.03 - 2024.08
- Monitored alarm systems and surveillance equipment; responded quickly to alarms or other disturbances by established protocols
- Maintained accurate records of all personnel activities; reported any suspicious behavior to appropriate law enforcement agencies
- Knowledgeable in using two-way radios for communication purposes
- Well-versed in patrolling assigned areas on foot or by vehicle
- Proven track record of protecting property from theft or damage
- Proficient in enforcing safety rules, regulations, and policies
- Proficiency in maintaining order during special events or emergencies
- Skilled in handling emergencies calmly and quickly
- Familiarity with inspecting doors, windows, gates for signs of intrusion
- Capacity to provide customer service support while performing security duties
- Expertise in writing detailed incident reports
- Maintaining logs and providing reports for the Security Manager
- Communicating and establishing excellent working relations with staff, tenants, and the property management team
- Ensure fire code compliance by conducting quarterly fire drills
- Working additional shifts, providing support at short notice to the company.
ASSISTANT FRONT OFFICE MANAGER
Best Western Premier Calgary Plaza Hotel
2018.05 - 2019.03
- Performing stand-up meetings with all staff upon every shift
- Supervised the activities and service level of 9 guest service agents, 5 concierges daily
- Fully trained with Opera and Hotel Concept Software
- Gained expert knowledge in Microsoft programs, including Outlook
- Maintained staff scheduling and payroll every 2 weeks
- Remained part of the hotel's Health and Safety Committee as a safety advisor from the front desk department and looked after the security operations
- Organized meetings with other hotel departments to increase levels of communication and guest satisfaction
- Helped in planning and moderating service level to increase guest satisfaction
- Ensured every staff member was properly trained to meet the brand standards
- Maintained the billing for airline accounts/groups each month
- Created a resourceful system for finding files and tracking guest needs
- Perform duties of Front Desk Manager in his absence
- Resolving any guest complaints and staff problems
- Perform emergency and safety procedures following OHS/AHLA guidelines.
FRONT DESK AMBASSADOR/SUPERVISOR
Coast Plaza Hotel
2014.05 - 2018.05
- Checking-in/out guests to/from the hotel
- Safety advisor for hotel's JHSC committee from front desk team
- Answer phone calls from in-house and outside
- Making reservations in call center environment
- Dealing with guest's problems
- Maintain and balance cash float
- Perform emergency and safety procedures
- Process group arrivals and departures
- Train New Employees
- Manage Float
- Act as a Duty Manager on Weekends.
Education
Graduate Certificate - Occupational Health And Safety
University of Calgary
Calgary, AB07.2023
Advanced Diploma - Global Tourism And Marketing
Medicine Hat College
Medicine Hat, AB05.2014
High School Diploma -
Nosegay Public School
Rajasthan, India04.2011
Skills
- Communication
- Management
- Microsoft Office Suite
- Cash Handling
- Accuracy
- Reliability
- Sales Support
- Quick Learner
- Accounting Operations
- Computer Literacy
- Report Writing
- Problem-Solving
- Customer Service
- Shipment Tracking
- Shipment Coordination
Accomplishments
- Successfully licensed with Alberta Insurance General Level 1
- Successfully licensed with Alberta Security Service License (Valid 10/01/24)
- Semi-Finalist for Calgary 57th White Hat awards under 'Lead for Example' (05/01/19)
- Certified Front Desk Manager with AHLEI institute (10/01/18)
- Employee of the Year award by Coast Plaza Hotel (12/01/15)
- Employee of the Month award by Coast Plaza Hotel (09/01/15)
- Awarded as a Scholarship holder by Phi Theepa Kapa Association (05/01/14)
- Certified Travel Counsellor (04/01/14)
References
- CALUM WIGHTON, Best Western Premier Calgary Plaza Hotel, Hotel Manager, (403) 481-1759
- MATT GAVORA, Revera Inc. Agecare, Regional Director of Operations, mgavora@shaw.ca
- ARSHMAN KAUR, Garda World Calgary, Site Lead/Supervisor, 587-700-0448
- DAVINDER KAUR, DSV Solutions, Supervisor, 647-939-1660
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Logistics Coordinator
DSV Solutions
2024.06 - Current
SECURITY GUARD Officer
Garda World
2024.03 - 2024.08
ASSISTANT FRONT OFFICE MANAGER
Best Western Premier Calgary Plaza Hotel
2018.05 - 2019.03
FRONT DESK AMBASSADOR/SUPERVISOR
Coast Plaza Hotel
2014.05 - 2018.05
Graduate Certificate - Occupational Health And Safety
University of Calgary
Advanced Diploma - Global Tourism And Marketing
Medicine Hat College
High School Diploma -
Nosegay Public School
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