Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Ramandeep Kaur

Mississauga,ON

Summary

Results-oriented Quality Assurance Manager with 17+ years of experience in leading cross-functional teams to deliver high-quality IT solutions. Proven track record of successfully handling projects from initiation through completion, ensuring on-time delivery within scope and budget.

Overview

17
17
years of professional experience
1
1
Certification

Work History

QA Manager

Infosys Limited
09.2019 - Current

Client : Canada Post

  • Collaborated with business stakeholders from Canada Post side to define project scope, objectives, and deliverables, develop and maintain project plans, tracking progress and mitigating risks
  • Followed all Agile principles and practices including sprint planning, daily stand-ups, and retrospective meetings for efficient project execution and continuous improvement
  • Increased team performance by regularly reviewing progress, providing constructive feedback, and setting attainable goals.
  • Earned recognition for outstanding leadership and dedication, contributing significantly to the success of 3 software projects.
  • Developed strong relationships with stakeholders, fostering open communication and trust throughout the project lifecycle.
  • Managed budgets effectively, ensuring optimal resource allocation and cost savings for Canada Post.
  • Enabled seamless integration of new team members through comprehensive onboarding processes and orientation sessions.
  • Improved client satisfaction with timely delivery of high-quality software products through effective project management.
  • Conducted comprehensive requirement analysis to ensure complete understanding of client needs before starting development activities.


Technical Testing Lead

Infosys Limited
04.2011 - 09.2019

Client: Royal Bank of Scotland, London

  • Enhanced software quality by designing and implementing comprehensive test plans and strategies.
  • Championed agile methodologies within the team to expedite delivery timelines and enhance responsiveness to changes.
  • Implemented risk-based testing approaches to focus efforts on critical areas with potential for high impact.
  • Collaborated with cross-functional teams to identify, prioritize, and resolve software issues in a timely manner.
  • Established clear communication channels for sharing progress updates and discussing challenges during project execution.

Technical Associate

Tech Mahindra Limited
06.2007 - 04.2011

Client: AT & T, USA

  • Client team requirements gathering, Preparation of Test Plans, Test Cases and Test Strategy document and Execution of test cases
  • Complete front-end testing of the application One Point Universal System (OPUS) , backend testing and end to end testing integrated with third party vendors.
  • Defect management and tracking was done through the tool: Clear quest.
  • Led successful software deployments, minimizing disruptions to end-users during critical system upgrades.

Education

Masters - Science

Kurukshetra University
01.2019

Bachelor of Technology - Electronics and Instrumentation Engineering

Punjab Technical University
01.2007

Skills

  • Cross-functional Team Leadership
  • Project Management
  • Software Test Life Cycle
  • Agile methodologies proficiency
  • Usability Testing Expertise
  • Team Building and Motivation
  • Training and Mentoring Abilities
  • Quality assurance expertise
  • Resource Allocation and Scheduling
  • Change Management Techniques
  • Process improvement strategies
  • Test strategy development
  • Test Automation Management
  • Quality Metrics Monitoring
  • Industry Standards Compliance
  • Requirements Analysis and Validation
  • Issue Resolution and Escalation
  • Test Case Design and Execution
  • Test Planning
  • Product Testing
  • Documentation and reporting abilities
  • Defect Tracking and Analysis
  • Vendor and Tool Evaluation
  • Risk Analysis and Mitigation
  • Relationship Building
  • Work Planning and Prioritization
  • Documentation Review

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • CQM - Certified Quality Manager
  • Devops certified with skilled tag
  • Agile certified
  • Java programming fundamentals
  • Mobility testing
  • Selenium Basics
  • Selenium Advanced
  • Agile Testing
  • SOAP UI Basics
  • ALM Admin
  • Design Thinking
  • Core Java externally certified
  • Awarded with INSTA and Star award
  • Certification of appreciation for outstanding performance in Infosys and Tech Mahindra


Timeline

QA Manager

Infosys Limited
09.2019 - Current

Technical Testing Lead

Infosys Limited
04.2011 - 09.2019

Technical Associate

Tech Mahindra Limited
06.2007 - 04.2011

Masters - Science

Kurukshetra University

Bachelor of Technology - Electronics and Instrumentation Engineering

Punjab Technical University
Ramandeep Kaur