RAMANDEEP KAUR
calgary,AB
Summary
Dynamic Technical Customer Service Representative with a proven track record at IntouchCX, adept in problem-solving and customer support. Leveraged adaptability and computer literacy to exceed customer expectations, consistently achieving five-star ratings. Skilled in process flows and active listening, I excel in delivering top-tier technical support and fostering strong relationships.
Overview
6
6
years of professional experience
Work History
Technical Customer Service Representative
IntouchCX
Winnipeg
02.2021 - 08.2024
- Provided solution, recommendations, and replacements with empathy and positive feedback
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Assisted customers with questions and built strong knowledge of the product line
- Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally.
- Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances.
Material Handler
Metro logistics
Brampton
01.2019 - 12.2020
- Stocked equipment with materials to help meet production targets
- Recognized safety, shipment, and storage issues and notified supervisor
- Used warehouse management system to accurately record materials and product movement
- Built strong working relationships with co-workers, team members, and external customers
- Promoted and followed lift and height work safety guidance
Education
Early childhood education -
Canadore College
01.2021
Skills
- Process Flows
- Customer Support
- Adaptability
- Problem solving
- Computer literacy
- Active listening
- Time Management
- Technical Support
Languages
English
Native or Bilingual
Timeline
Technical Customer Service Representative
IntouchCX
02.2021 - 08.2024
Material Handler
Metro logistics
01.2019 - 12.2020
Early childhood education -
Canadore College