Summary
Overview
Work History
Education
Skills
References
Projects
Timeline
Manager

RAMANDEEP KAUR

Edmonton,AB

Summary

Seeking a challenging yet rewarding role where I can leverage my six years of experience providing fast, accurate, and empathetic support to a wide range of customers.

Overview

5
5
years of professional experience

Work History

Dispatcher

Benipal Rauni Transport INC.
07.2022 - Current
  • Support all driver inquires, supplying drivers with all needed information and tools for their trip
  • Arrange for maintenance and repair work
  • Arrange training for staff
  • Plan and Schedule drivers efficiently, resulting in the reduction/elimination of non-revenue hours, empty miles and an increase in driver productivity
  • Monitor driver activity
  • Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
  • CSR duties (respond in timely manner to all customer requests)
  • Communication with maintenance shop about fixing equipment's and services
  • Keeping customer updated about delivery / pick up or any changes in schedule
  • Communication back and forth with drivers and customer requirements
  • Keeping record of all documents of drivers and customers and distribute to appropriate departments
  • Outbound calls to customers and managing emails and pick-ups all at the same time.

Manager

Tim Hortons
05.2019 - Current
  • Managing workflow, Training new hires, Creating and managing team schedules, Reporting to HR and senior management, Evaluating performance and providing feedback, Identifying and applying career advancement opportunities, Helping to resolve employee issues and disputes.

Office Administrator

Beaver Quality Homes LTD
07.2020 - 06.2022
  • Book meetings and schedule events
  • Order office stationery and supplies
  • Maintain internal databases
  • Submit expense reports
  • Keep employee records (physical and digital)
  • Maintain a filing system for data on customers and external partners
  • Distribute incoming and outgoing mail
  • Prepare regular reports and presentations
  • Organize, store, and print company documents as needed
  • Answer and redirect phone calls
  • Make travel arrangements
  • Handle queries from managers and employees
  • Update office policies and ensure compliance with them.

Supervisor

Convivence Store
05.2019 - 06.2020
  • Motivated staff and maintained a positive work environment
  • Maintained a clean, customer friendly environment in the store
  • Cash management
  • Paperwork
  • Promoting the new offers and making other team members aware of it
  • Record management
  • Serves guests, prepare food in a timely manner, maintain food safety and sanitation standards
  • Taking orders from customers and serving them.

Education

Post-Graduation Diploma in Business Management, Business Communication, Microeconomics, Business Math, Accounting, Organization Behavior, Business Computer Application, Macroeconomics, Human Resources, Leadership and Intercultural Management, Training and Development, Strategic Management, Business Values and Ethics, Introduction to Finance -

Norquest College Edmonton
08.2019

High School, Mathematics, Physics, Chemistry, English, Punjabi -

Guru Teg Bahadur Public School Punjab
04.2017

Skills

  • Great communication and leadership skills
  • Fluent in English, Punjabi, and Hindi
  • Strong Organizational skills
  • Can accomplish individual and team level goals
  • Ability to handle tough situations and competitive environment
  • Teamwork
  • Customer service
  • Able to work around public
  • Computer and internet skills, MS-Office, Notepad, MS-Office Excel
  • Driving safely in winter condition

References

I can provide reference on request

Projects

Solving Employee Bullying Complaint (Video Project) Formal analytical Report: How to prevent plagiarism

Timeline

Dispatcher

Benipal Rauni Transport INC.
07.2022 - Current

Office Administrator

Beaver Quality Homes LTD
07.2020 - 06.2022

Manager

Tim Hortons
05.2019 - Current

Supervisor

Convivence Store
05.2019 - 06.2020

Post-Graduation Diploma in Business Management, Business Communication, Microeconomics, Business Math, Accounting, Organization Behavior, Business Computer Application, Macroeconomics, Human Resources, Leadership and Intercultural Management, Training and Development, Strategic Management, Business Values and Ethics, Introduction to Finance -

Norquest College Edmonton

High School, Mathematics, Physics, Chemistry, English, Punjabi -

Guru Teg Bahadur Public School Punjab

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