Summary
Overview
Work History
Education
Skills
Timeline
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Ramandeep Kaur

Milton,ON

Summary

Dynamic Customer Service Administrator with 3 years of experience in administrative roles, demonstrating strong leadership, critical thinking, and project management skills. Proven ability to take initiative and assume additional responsibilities to achieve team objectives.

Overview

4
4
years of professional experience

Work History

Office Administration Specialist

Integro Building Systems
01.2023 - 12.2023
  • Increased productivity with the introduction of time management techniques for daily tasks.
  • Assisted with onboarding new employees, providing training resources and guidance for a smooth transition into the workplace.
  • Expedited workflow through meticulous data entry, ensuring up-to-date records were readily accessible for reference purposes.
  • Contributed to revenue generation efforts by identifying potential clients and maintaining accurate contact databases for marketing initiatives.
  • Improved customer satisfaction by promptly addressing inquiries and resolving concerns professionally.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Supported staff on special assignments and ad hoc projects.
  • Edited documents to keep company materials free of grammar errors.

Assistant Store Manager

Bath and Body Works
01.2021 - 03.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Customer Service Administrator

Study Bridge
05.2020 - 12.2020
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
  • Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
  • Monitored customer feedback channels to identify trends or recurring issues that require attention from the management team.

Education

Master of Arts -

Panjab University

Skills

  • Document Management
  • Calendar Management
  • Leadership and supervision
  • Staff Management
  • Bookkeeping
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking Abilities
  • Reliability
  • Excellent Communication

Timeline

Office Administration Specialist

Integro Building Systems
01.2023 - 12.2023

Assistant Store Manager

Bath and Body Works
01.2021 - 03.2022

Customer Service Administrator

Study Bridge
05.2020 - 12.2020

Master of Arts -

Panjab University

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Ramandeep Kaur