RAMANDEEP KAUR
Edmonton
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Operations Specialist
Data Max Ltd.
10.2018 - 08.2021
- Installed, configured network devices including routers, switches, and hubs
- Handled client queries and provided resolution for their network issues
- Advanced troubleshooting of wireless broadband, IP services, personal computers, wireless routers and web services on client's software and hardware
- Provided on-site technical support for any network connectivity issues and consulted on LAN development
- Handled tasks of identifying, diagnosing & resolving hardware & software problems.
Customer Services Representative
Videocon Telecommunications Ltd.
07.2014 - 08.2018
- Helping customers facing any technical issues with ticketing website
- Managing and updating Customer Relationship Management (CRM) database
- Achieving all measurable daily performance standards
- Providing excellent follow-up to customer requests/complaints/enquiries
- Aiming for better quality, speed, and efficiency.
Education
Network Systems Administrator -
CDI College
Edmonton, AB03.2024
Master of Computer Applications -
CGC College
04.2014
Bachelor of Computer Applications -
Akal Degree College
04.2011
Skills
- Ability to manage from the Installation and Configuration of a new operating system
- Capable of using security tools to protect the network from hackers, malware and other threats
- Skilled in Active Directory Management, troubleshooting and resolving system issues to enhance user productivity
- Proficient and monitoring and maintaining infrastructure such as routers, switches and firewalls
- Completed Network Systems Administrator Diploma with CDI College
- Certified in Technical Support Fundamentals, Enriched Academy Certificate
- Skilled in managing system backups, troubleshooting system, network problems, and maintaining accurate system documentation
- Proficient in Microsoft Word, Excel, PowerPoint, basic HTML coding
- Strong Understanding of IT fundamentals, Internetworking and Linux Administration and Management
- Network Troubleshooting
- Remote Support
- IT Asset Management
- Hardware Installation
Certification
- Technical Support Fundamentals, 05/2022, Coursera
- Enriched Academy Certificate (financial planning, understanding credit, Advanced stock market etc.), 03/2024
Timeline
Technical Operations Specialist
Data Max Ltd.
10.2018 - 08.2021
Customer Services Representative
Videocon Telecommunications Ltd.
07.2014 - 08.2018
Network Systems Administrator -
CDI College
Master of Computer Applications -
CGC College
Bachelor of Computer Applications -
Akal Degree College
- Technical Support Fundamentals, 05/2022, Coursera
- Enriched Academy Certificate (financial planning, understanding credit, Advanced stock market etc.), 03/2024
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