Ramandeep Kaur
Winnipeg,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Fido Solutions
09.2021 - 10.2023
- Answered inbound calls to greet and assist customers with various needs and questions
- Identified customers' needs, clarified information, researched every issue, and provided solutions
- Updated account information to maintain customer records
- Investigated and resolved customer inquiries and complaints quickly
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CUSTOMER SERVICE CASHIER
Petro Canada
09.2021 - 01.2023
- Assisted customers with their purchase decisions, provided product information and recommendations as needed
- Operated the cash register, handled customer transactions accurately and efficiently
- Worked closely with the shift manager to solve problems and handle customer concerns
- Stocked, tagged, and displayed merchandise as required
- Trained new employees on handling transactions, providing quality customer service, and adhering to store procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
PRODUCTION LINE LEADER
Give And Go Foods
09.2018 - 08.2021
- Suggested changes in equipment use and layout to improve efficiency
- Coordinated work schedules and provided coverage for shifts
- Stacked and labeled raw materials using forklifts and labeling machines
- Supervised production shift teams and communicated production goals
- Motivated employees to improve performance with close mentoring and hands-on training
- Reported safety issues to prevent accidents and avoid unnecessary delays
- Wrote machine, quality, and downtime reports to communicate production issues to management.
Education
COMPUTER SYSTEMS TECHNOLOGY -
Canadore College of Applied Arts And Technology
Mississauga, ON09.2019
Skills
Customer Service
Problem-solving Skills
Active Listening
Data Entry (Typing Speed: 40 wpm)
Call center experience
Computer Proficiency
Call Management
De-Escalation Techniques
Live chat support ( 3 chats concurrently)
Sales expertise
Certification
- Certified in Emergency First Aid & CPR/AED Level C
- Licensing Security Guard (ON)
- Truck Dispatch Certification (coupe Training Inc.)
Availability
Full time, Flexible Schedule
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Fido Solutions
09.2021 - 10.2023
CUSTOMER SERVICE CASHIER
Petro Canada
09.2021 - 01.2023
PRODUCTION LINE LEADER
Give And Go Foods
09.2018 - 08.2021
COMPUTER SYSTEMS TECHNOLOGY -
Canadore College of Applied Arts And Technology
- Certified in Emergency First Aid & CPR/AED Level C
- Licensing Security Guard (ON)
- Truck Dispatch Certification (coupe Training Inc.)
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