Ramandeep Kaur
Surrey
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Security Guard
Haani Records
05.2024 - Current
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
Customer Service Representative
Tilbury Shop
01.2024 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Teacher
Pathway Global School
08.2018 - 09.2020
Education
Master of Arts - Education
Trinity Western University
Langley, BC10.2025
Bachelor of Arts - Arts Education
Punjab University
Chandigarh, Punjab05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Support
- Customer Satisfaction
Languages
English
Native or Bilingual
Certification
First-Aid Injury Prevention Universal Precautions.
CPR/ AED (Adult/Child/Infant) CPR, (Automated External Defibrillator) AED.
Security License.
Availability: Monday, Tuesday, Wednesday, Friday, Saturday, Sunday.
Reference: Available upon request
Timeline
Event Security Guard
Haani Records
05.2024 - Current
Customer Service Representative
Tilbury Shop
01.2024 - 05.2024
Teacher
Pathway Global School
08.2018 - 09.2020
Master of Arts - Education
Trinity Western University
Bachelor of Arts - Arts Education
Punjab University
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