Ramandeep Kaur
Woodstock,ON
Summary
Enthusiastic professional with over 2 years of transportation experience and 4 years of customer service experience with excellent leadership and problem-solving abilities. Highly organized, a firm sense of responsibility, adept at quickly learning new technologies for driving success and solid understanding of scheduling actions and prioritizing issues to avoid problems in first place.
Overview
7
7
years of professional experience
Work History
International Trades Specialist/Logistics Coordinator
Skyjack Inc
06.2022 - 03.2024
- Truck bookings for various inbound and outbound shipments including Interstates too
- Pick up/delivery plan to ensure the timely execution of shipments
- Preparation of shipping and custom documentation for all inbound and outbound shipments
- Worked closely with brokers and freight forwarders through phone or email to book the shipments before their deadlines
- Maintaining files and database records regarding shipment country of origin, HS tariff codes, NAFTA data verification with reviewing and auditing custom entries
- Track and trace various shipments at a time, prepare reports, process and approve invoices and provide updated ETAs to team
- Participated in training as required to maintain and enhance skill levels and support other positions within department
- Advanced skills with outlook, MS Office.
Customer Service/Logistics coordinator
Erb Transportation
11.2021 - 06.2022
- Accept EDI transmissions and enter them into the system, follow up regarding specials, rates, equipment, and delivery schedule
- Work closely with major customers to ensure proper handling of shipments
- Dispatching and assisting drivers as per shipment requirements
- Work with TMS system to accept, reject, and upload loads
- Communicate effectively in both oral and written forms with various levels of organizations
- Strong knowledge of Microsoft Excel, Word, and outlook
- Prepare daily paperwork, maintain database, and pick up-drop off schedules on AS400, track & trace the shipments.
Retail Store Supervisor
Petro-Canada
04.2019 - 11.2021
- Monitor fuel inventory levels, placing orders with suppliers to maintain optimal stock levels
- Consult with internal business partners to find the best solutions and provide accurate responses to customer queries
- Help team members to resolve any conflicts regarding store merchandise and fuel delivery
- Collaborate, provide support, and share knowledge with team members to improve the customer experience and promote internal development.
Retail store customer service representative
Petro Canada
09.2017 - 03.2019
- Provide outstanding customer service to patrons for high volume gas station, identify opportunities to sell car wash services and products, manage and balance cash register, and ensure compliance with opening and closing procedures
- Handle complex complaints from a wide range of customers; ultimately trying to improve customer perception
- Answered customers' questions and addressed problems and complaints in person and via phone
- Build strong customer relationships via daily interaction.
Education
Transportation Operations & Dispatching Diploma Program -
CATI (Canadian Automotive & Trucking Institute)
Cambridge, Ontario2021
Process Quality Engineering -
Conestoga College
Cambridge, ON2018
Structural Packaging Design and Management -
Conestoga College
Kitchener, ON2017
Master of Science -
Thapar University
India2014
Bachelor of Science -
Punjabi University
India2012
Skills
- Attention to detail
- Customer Relations
- Dispatch Operations
- Microsoft Office (Excel, word)
- Time Management
- Strong Organizational skills
- Customer service skills
- Expert Problem solving
- Order fulfillment efficiency
- Multitasking and stress management
- Hours Of Service & Documentation
- Documentation Management
References
References available upon request.
Timeline
International Trades Specialist/Logistics Coordinator
Skyjack Inc
06.2022 - 03.2024
Customer Service/Logistics coordinator
Erb Transportation
11.2021 - 06.2022
Retail Store Supervisor
Petro-Canada
04.2019 - 11.2021
Retail store customer service representative
Petro Canada
09.2017 - 03.2019
Transportation Operations & Dispatching Diploma Program -
CATI (Canadian Automotive & Trucking Institute)
Process Quality Engineering -
Conestoga College
Structural Packaging Design and Management -
Conestoga College
Master of Science -
Thapar University
Bachelor of Science -
Punjabi University
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