Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramandeep Kaur

Surrey,BC

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Air Canada Customer Service and Call Centre Agent

Air Canada
02.2023 - 05.2024
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Concierge

Raddison Blu
04.2020 - 02.2023
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Customer Service Representative

Telus Communications
08.2018 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Diploma - Business

Columbia College
Vancouver, BC
06.2020

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Goal-oriented mindset
  • Ensuring customer satisfaction

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Air Canada Customer Service and Call Centre Agent

Air Canada
02.2023 - 05.2024

Concierge

Raddison Blu
04.2020 - 02.2023

Customer Service Representative

Telus Communications
08.2018 - 01.2023

Diploma - Business

Columbia College

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Ramandeep Kaur