Ramandeep Kaur
Waterloo,ON
Summary
Proven track record in enhancing customer loyalty and streamlining financial processes, demonstrated during my tenure at Majorel. Expert in CRM and Microsoft Excel, I excel in problem-solving and critical thinking, significantly improving operational efficiency. Achievements include resolving customer complaints with empathy, boosting repeat business, and maintaining impeccable financial records.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Majorel
12.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Accounting Assistant
DRW Restaurants
08.2020 - 01.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Education
Master of Science - Commerce And Business Administration
D.A.V College
Punjab, India12.2022
Bachelor of Science - Commerce And Accounting
D.A.V College
India05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Customer Relationship Management (CRM)
- Microsoft Excel
- Journal Entries
- Invoicing and collections
- Bookkeeping
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Full Professional
Timeline
Customer Service Representative
Majorel
12.2023 - 04.2024
Accounting Assistant
DRW Restaurants
08.2020 - 01.2022
Master of Science - Commerce And Business Administration
D.A.V College
Bachelor of Science - Commerce And Accounting
D.A.V College
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