Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ramandeep Kaur

Lethbridge,AB

Summary

Experienced supervisor with a strong knowledge of Tim Horton's policies and procedures. Proven ability to lead a team to success, and provide exceptional customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
08.2023 - Current
  • Managing team of 15 employees.
  • Ensuring smooth operations during peak hours.
  • Implemented training programs that improved efficiency and customer satisfaction.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Supervisor

Tim Hortons
07.2021 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Associate of Arts - General Arts

Kwantlen Polytechnic University
Surrey, BC
12.2022

Skills

  • Customer-Oriented
  • Team Leadership
  • Flexible Schedule
  • Staff Supervision
  • Conflict Management

Languages

English
Punjabi

Certification

  • First Aid and CPR
  • MS OFFICE
  • Food Handler

Timeline

Shift Supervisor

Starbucks
08.2023 - Current

Shift Supervisor

Tim Hortons
07.2021 - 08.2023

Associate of Arts - General Arts

Kwantlen Polytechnic University

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Ramandeep Kaur