Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAMANDEEP KAUR

BRAMPTON,ON

Summary

A focused individual with knowledge of customer service, data entry, and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals. Hardworking professional with experience and proven knowledge of back office operations, administrative support, and customer service.

Overview

7
7
years of professional experience

Work History

Customer Service Representative - Team Lead

Polaris Transportation
02.2024 - Current
  • Assigning day-to-day ad-hoc tasks as required.
  • Maintain and monitor Service levels.
  • Hold daily huddles with the team.
  • Support in scheduling for teams.
  • Maintain solid communication between leadership and team.
  • Ensure hot loads are connected.
  • Take over escalations from the front and backline teams.
  • Communicate necessary info to the relevant teams both internal and external.
  • Agent support as required; including side-by-side coaching and training.

Customs Clerk

Polaris Transportation
04.2023 - 02.2024


  • Scan and process paperwork from daily city pick-ups.
  • Experienced with Truck-mate, Qbotica, Trip tracer, Multi-mode, MS Office, and BAMKPI.
  • Taking calls from WebEx and Experienced on-call center agent.
  • Submit customs invoices to brokers and follow up on customs clearance.
  • Create and monitor ACE/ACI manifests using Smart Border and CBSA.
  • Prepare cross-border paperwork for drivers.
  • Prevent border delays by auditing loading manifests and evaluating shipping documents.
  • Communicate problems, changes, and delays to drivers, the operations team, partner carriers, and customers via emails and phone calls

Data/order Entry Clerk

Polaris Transportation
07.2021 - 04.2023


  • Manage large amounts of Emails (100-150 per day).
  • Trained in workspace, TMW, Qbotica.
  • Data Entry, managing the files of the clients.
  • Entering the orders correctly.
  • Placing the shipment orders updated in case of any changes/delays.
  • Maintain customer accounts by entering the orders information correctly.
  • Entering the pickup number and load numbers correctly.
  • Keeping the client updated in case of any changes/delays.

Medical Record Technician

Sidhu Nursing Home
09.2018 - 02.2021


  • Called doctor offices to obtain information for authorizations.
  • Directed patient flow during practice hours to minimize patient wait time.
  • Resolved medical record discrepancies by collecting and analyzing information.
  • Completed appropriate claims paperwork, documentation and system entry.
  • Retrieved medical records by following chart-out procedures.
  • Posted medical insurance billings.
  • Scheduled medical appointments for patients.

Customer Service Representative

R.B. Computers
10.2017 - 05.2018
  • Assisting customers and responding to their inquiries.
  • Insuring inventory material/ ordering inventory.
  • Preparing daily and monthly reports.
  • Answering emails and phone calls.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Updated account information to maintain customer records.
  • Trained staff on operating procedures and company services.

Education

Degree In Health Care Management - Health Care

Northern College of Applied Arts And Technology,
Toronto, ON
09.2022

Degree In Pre-health Sciences - Health Care

Northern College of Applied Arts And Technology
Toronto, ON
12.2021

Bachelor of Science - Medical

Punjabi University
Patiala, PB
07.2018

Skills

  • Professionalism
  • Problem-solving aptitude
  • Efficient Data Entry
  • Team Management
  • Performance Evaluations
  • Work Task Prioritization
  • Good Communication Skills
  • Call Response and Co-operative Attitude

Timeline

Customer Service Representative - Team Lead

Polaris Transportation
02.2024 - Current

Customs Clerk

Polaris Transportation
04.2023 - 02.2024

Data/order Entry Clerk

Polaris Transportation
07.2021 - 04.2023

Medical Record Technician

Sidhu Nursing Home
09.2018 - 02.2021

Customer Service Representative

R.B. Computers
10.2017 - 05.2018

Degree In Health Care Management - Health Care

Northern College of Applied Arts And Technology,

Degree In Pre-health Sciences - Health Care

Northern College of Applied Arts And Technology

Bachelor of Science - Medical

Punjabi University

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RAMANDEEP KAUR