Ramandeep Kaur
Brampton,ON
Summary
Insurance advisor with a strong background in sales, customer service and risk management. Skilled in analyzing customer needs and recommending best solutions. Proven track record of achieving and exceeding sales targets while maintaining a high level of customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
INSURANCE ACCOUNT REPRESENTATIVE
TAIT INSURANCE & FINANCIAL SERVICES LTD
Brampton, ON
11.2023 - 02.2024
- Assisted clients with various insurance policy inquires based on their individual needs using interpersonal communication skills .
- Issued Home & Auto quotes and web leads for potential new Business Sales explained regulatory risks to clients and hence provided best possible coverage when issuing or changing policies.
- Market and sold insurance policies to potential clients.
- Conducted Policy Reviews to ensure that Insureds are adequately protected with the appropriate coverages
- Monitored industry trends, regulations, and developments in order to stay updated on current practices.
CUSTOMER SERVICE CONSULTANT
ROGERS COMMUNICATIONS INC
TORONTO, ON
04.2023 - 09.2023
- Greeted customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build Rogers and Fido rapport with the customers.
- Clarified customer requirements; probe for understanding; used decision-support tools and resources to resolve their issues that were non-standard/unstructured and required some clarification or conceptual thinking.
- Promoted Rogers products and services by informing clients about special promotions and offers to increase sales.
- Met established productivity objectives metrics given every month .
TECHNICAL SUPPORT CONSULTANT
ROGERS COMMUNICATIONS INC
North York, ON
04.2022 - 04.2023
- Took inbound calls from customers' experiencing issues with ignite services WiFi, TV and Homophones.
- Troubleshooted technical issues using various tools like SMP, X-RAY, BLITZZ etc to get detailed information.
- Diagnosed and resolved technical hardware and software issues.
- Maintained detailed records of fulfillment actions and processing of support agreements.
SALES ASSOCIATE
VALUE MOBILE (CHATR,FREEDOM AND FIDO)
North York, ON
07.2019 - 03.2022
- Developed sales relationships with various clients and assist according to their needs
- Sold products and services using solid arguments to prospective customers.
- Created added value for the customer and Value Mobile (Q-T-Mobile) and ensured successful outcome of transactions, contracts and proposals by using effective sales techniques
- Supplied management with reports on daily sales, inventory sold and cash-less transactions
- Coordinated sales effort with team members and other departments regarding new implementation of new market strategies and trends.
Education
Web design and development - Comp
Lambton College
Mississauga, ON,CA08.2018
Master of Science - Mathematics
Guru Nanak Dev University
Jalandhar,Punjab,India09.2016
Bachelor of Science - Computer Science
Kanya Maha Vidyalaya
Jalandhar,Punjab,India09.2014
Skills
- Auto and Home Insurance Sales
- Customer Acquisition
- Relationship Building
- Critical Thinking
- Risk Mitigation
Certification
Other Than Life (OTL) Insurance Agent
RIBO
SALES MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
References
Lori DeFrancesco ( Insurance Account Manager)
lori.defrancesco@desjardins.com
ROGERS COMMUNICATIONS INC,
Team Manager (Ignite)-Anand Persaud (Anand.persaud@rci.rogers.com),
Care Team Manager- Tyler Legault (Tyler.legault@rci.rogers.com),
Timeline
INSURANCE ACCOUNT REPRESENTATIVE
TAIT INSURANCE & FINANCIAL SERVICES LTD
11.2023 - 02.2024
CUSTOMER SERVICE CONSULTANT
ROGERS COMMUNICATIONS INC
04.2023 - 09.2023
TECHNICAL SUPPORT CONSULTANT
ROGERS COMMUNICATIONS INC
04.2022 - 04.2023
SALES ASSOCIATE
VALUE MOBILE (CHATR,FREEDOM AND FIDO)
07.2019 - 03.2022
Web design and development - Comp
Lambton College
Master of Science - Mathematics
Guru Nanak Dev University
Bachelor of Science - Computer Science
Kanya Maha Vidyalaya
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