Ramandeep Kaur
Brampton,ON
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service representatives bring top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Customer Service Representative
IO Solutions Call Center Inc. (Fido Mobile)
Summerside, PE
09.2021 - 10.2023
- Managing large amounts of inbound and outbound calls in a timely manner
- Following 'scripts' when handling different topics
- Identifying customers' needs, clarifying information, researching every issue and providing solutions
- Seize opportunities to upsell products when they arise
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Keep records of all conversations in our call center database in a comprehensible way.
Cashier/ Customer Service
Petro Canada
09.2021 - 01.2023
- Greeting customers in a friendly and professional manner
- Assisting customers with their purchase decisions, providing product information and recommendations as needed
- Operating the cash register, handling customer transactions accurately and efficiently
- Stocking shelves and displays with merchandise, keeping the area clean and organized.
- Managed inventory levels effectively, reducing stock shortages and minimizing waste.
- I worked closely with the shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
Warehouse Worker
TJX Canada
04.2020 - 09.2021
- Preparing and completing warehouse orders for delivery or pickup according to schedule
- Receiving and processing warehouse stock products
- Performing warehouse inventory controls and keeping quality standards high for audits
- Checking stock for damage and wear, reporting faults and discrepancies to relevant parties, and marking and labeling stock
- Managing inventory, offloading shipments, preparing orders and operating machinery.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- I trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Packer
Give And Go Foods
07.2018 - 03.2020
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Cleaned and maintained the production area and equipment.
- Participated in continuous improvement initiatives, offering suggestions for process enhancements that resulted in increased efficiency.
- Monitored inventory levels to report on shortages or excesses.
- Sealed containers and packages with glue, tape, or other materials.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Secure items for storage or shipment.
- Loaded and unloaded items from the production line.
Education
Computer Networking
Canadore College of Applied Arts And Technology
Mississauga, ON 05.2018 - 05.2019
Skills
Sales and Upselling
Time management
Microsoft excel
Microsoft Office
Recordkeeping strengths
Account updating
Documentation
Calm Under Pressure
Computer Skills
Adaptability and Flexibility
Sales and Upselling
Timeline
Customer Service Representative
IO Solutions Call Center Inc. (Fido Mobile)
09.2021 - 10.2023
Cashier/ Customer Service
Petro Canada
09.2021 - 01.2023
Warehouse Worker
TJX Canada
04.2020 - 09.2021
Packer
Give And Go Foods
07.2018 - 03.2020
Computer Networking
Canadore College of Applied Arts And Technology
05.2018 - 05.2019