Ramandeep Kaur
Brampton,ON
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
8
8
Certifications
1
1
Language
Work History
Server
Montana’s BBQ& BAR
Brampton, ON
11.2023 - Current
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Assistant Manager
Montana’s BBQ & BAR
Sydney, NS
09.2020 - 11.2023
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Receptionist
Mitsubishi
Sydney, NS
12.2018 - 08.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Established administrative work procedures to track staff's daily tasks.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Call Centre Representative
Concentrix
Sydney, NS
06.2018 - 03.2019
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Data Entry Clerk
State Bank of India
Punjab
03.2017 - 01.2018
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Managed and organized documents for data entry tasks.
- Developed and maintained databases to store customer information.
Education
Environmental Technology (Post Degree) -
Cape Breton University
Sydney, NS 01.2018 - 1 2020
Bachelor of Biotechnology Honors -
GNGC
Ludhiana, India 01.2014 - 1 2017
Skills
Proficient in a variety of computer software including Office 365, Word, Excel, Email, PowerPoint, Outlook, HTML and Internet applications, and other programs
Demonstrated ability to improve store operations, increase top lines sales and reduce wastage
Receive, Examine, and sort out the emails, receive and re- direct incoming calls and send messages to appropriate areas
Team player with experience in project management, strategic planning, and enhanced productivity
Proven success working within tight deadlines and a fast-paced atmosphere
Dedicated to maintaining occupational health and safety, and worksite safety on the job
Awarded as Academic Excellence Award and Academic star, received National Merit Scholarship
Certification
Life Licence Qualification Program (LLQP)
Volunteer Experience
- Occupational Health & Safety member (Montana’s BBQ&BAR), Reporting Hazards, working safely, and following all workplace procedures., Providing training, outreach, education, and assistance at the workplace.
- Public Health Society President (Guru Nanak Girls College, India), Actively participate in university/community events and promote public health., Fundraising for society events and donating to local charities.
References
References will be available upon request.
Timeline
Server
Montana’s BBQ& BAR
11.2023 - Current
Assistant Manager
Montana’s BBQ & BAR
09.2020 - 11.2023
Receptionist
Mitsubishi
12.2018 - 08.2020
Call Centre Representative
Concentrix
06.2018 - 03.2019
Environmental Technology (Post Degree) -
Cape Breton University
01.2018 - 1 2020
Data Entry Clerk
State Bank of India
03.2017 - 01.2018
Bachelor of Biotechnology Honors -
GNGC
01.2014 - 1 2017