Ramandeep Kaur

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
• Worked with floor team and managers to meet wide range of customer needs.
• Maintained organized and orderly front end and removed carts, baskets, and debris.
• Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
• Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
• Responded promptly to requests for assistance, spills and customer inquiries.

• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Stayed abreast of industry trends and new technologies, incorporating findings into ongoing process improvements to stay ahead of competitors and enhance customer satisfaction.
• Built positive relationships with customers to increase repeat business.
• Resolved customer complaints quickly to maintain customer satisfaction.

• Educated customers on online banking and mobile banking applications.
• Monitored and verified suspicious activity on customer accounts.
• Processed applications for new accounts.
• Referred customers to other banking departments for specialized services.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Handled various accounting transactions.
• Calculated fees due, interest and change for customer transactions.
• Trained new hires on customer service policies and procedures.
• Arranged monies received in cash boxes and coin dispensers according to denomination.

Leadership

Communication skills

Problem solving

Networking

Logical derivation

Fluency

Precision

Flexibility