Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ramandeep Kaur

Brampton,ON

Summary

Dedicated and meticulous worker looking for a difficult role as per requirement to apply my extensive knowledge of customer service, logistics, and warehouse operations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shipping and Recieving Specialist

01.2022 - Current
  • Define staffing needs and allocate workload
  • Co-ordinate and support the other departments to achieve the productivity targets
  • Oversees operational hierarchy of the organization, assists in establishing work schedules and procedures,resolve work-related issues, prepare, and submit progress reports
  • Train workers in job duties, safety procedures and company policies and evaluate their performance on daily basis
  • Keep track and order the required supplies and material for daily operations
  • Control the preparation, packaging, scheduling, and routes for delivery of products
  • Co-ordinate with inventory control department and submit the monthly reports for consistency
  • Review and evaluate the employees’ performance on weekly basis to achieve the performance targets
  • Arrange for maintenance in case of repair and health and safety risks
  • Perform the other duties assigned by the Operations Managers.

Customer Service Representative

01.2021 - 01.2022
  • Analyze customer data and identify trends and patterns to identify and solve problems
  • Respond to customer inquiries and complaints in a timely and effective manner, providing solutions that meet or exceed their expectations
  • Develop and implement new policies and procedures to improve customer service and streamline operations
  • Collaborate with cross-functional teams to identify and address issues that impact customer satisfaction and business performance
  • Continuously monitor customer feedback and adjust strategies to ensure customer satisfaction.

technical support

LC PM Guild
01.2020 - 04.2021
  • To PM Guild team
  • Joined various events held in college to get knowledge
  • Help in Organising events
  • Also, ensured that events are running smoothly.

Warehouse Assistant

Ceva Logistics
01.2019 - 01.2021
  • Control the flow of stock through a warehouse, monitoring in and out, safely and efficiently moving and handling items and keeping stock records
  • To ensure production lines run smoothly under safety
  • Develop and implement marketing strategies to attract new customers and increase revenue
  • Monitor inventory levels, order supplies and food items, and maintain accurate records of all transactions
  • Maintain a safe and healthy work environment by enforcing safety guidelines, cleanliness, and hygiene standards.

Youth Red Cross Society
05.2015 - 01.2018
  • Went to a camp to clean up the area around it
  • Volunteered at many events throughout college to help others
  • Worked with a team of volunteers to participate in a fund-raising effort and raise money.

Education

Lambton College

Bachelor of Technology - electronic and communication engineering

Northwest College

Skills

  • Shipping and Receiving
  • Inventory Management
  • Customer Service
  • Order Processing
  • Warehouse Operations
  • Problem Resolution
  • Communication
  • Team Collaboration
  • Forklift Operation
  • Time Management
  • Training and Development
  • Inventory Auditing
  • Professional Relationships
  • Computerized Maintenance Management Systems
  • Packing and Scanning
  • Verbal and Written Communication
  • Customer Satisfaction
  • Daily Audits
  • Shipping and Receiving Tasks
  • Customer Experience

Certification

Certified in Personality Development program (2014). Certified in Printed Circuit board training (2012). First Aid & CPR (2021) First Aid & CPR (2021) Ontario Security Guard License (2022) Language English Punjabi Hindi

Timeline

Shipping and Recieving Specialist

01.2022 - Current

Customer Service Representative

01.2021 - 01.2022

technical support

LC PM Guild
01.2020 - 04.2021

Warehouse Assistant

Ceva Logistics
01.2019 - 01.2021

Youth Red Cross Society
05.2015 - 01.2018

Lambton College

Bachelor of Technology - electronic and communication engineering

Northwest College

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Ramandeep Kaur