Ramandeep Kaur
Summary
Discreet and detail-oriented administrative assistant with a demonstrated success in driving complex and time sensitive administrative workflow to successful completion. Leveraging word and data processing tools to draft and managed administrative reports that facilitate business operations.
Overview
6
6
years of professional experience
Work History
Specialized Customer Experience Representative
Grainger
10.2021 - Current
- Respond to customer calls and inquiries, including those related to pricing, products and billing, received through the phone or by email • Issue orders and update customer profiles in different tools as required.
- Maintain communication with customers and partners to inform them of the status of their request through to completion.
- Accurately performs fundamental work assignments to deliver a superior customer experience by listening to their needs and providing timely solutions (Order entry, order follow up, shipment tracking, update orders, account corrections, credits, returns etc) • Proactively looks for opportunities to drive sales growth by engaging in actions that identify leads for further selling opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Trained new personnel regarding company operations, policies and services.
- Created and updated records and files to maintain document compliance.
- Arranged meetings and appointments and updated records to assist management.
Personnel Manager
Walmart
03.2018 - 06.2021
- Overseeing, direct, and conduct day-to-day operations of all HR related functions (e.g., benefits, hiring/transfers, terminations, payroll, associate relations programs) by executing and refining recruiting and staffing initiatives; monitoring the completion of training curricular and addressing employment-related concerns for applicants, associates, and managers.
- Liaised between multiple business divisions to improve communications.
- Provides administrative support to ensure efficient office operations.
- Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.
Education
Post-Baccaleurate Diploma - Data Analytics
Douglas College
New Westminster, BC05.2018
Bachelor in Information Technology -
Punjab Technical University
Punjab,India05.2015
Skills
- Database Maintenance
- Client Advocacy
- Account Management
- Office Supply Management
- Documentation and Recordkeeping
- Word Processing
- Schedule Management
- Clerical Support
- CRM Software
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Specialized Customer Experience Representative
Grainger
10.2021 - Current
Personnel Manager
Walmart
03.2018 - 06.2021
Post-Baccaleurate Diploma - Data Analytics
Douglas College
Bachelor in Information Technology -
Punjab Technical University
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