Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramandeep Kaur

Sarnia,ON

Summary

Astute IT Onsite Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

4
4
years of professional experience

Work History

IT Onsite Engineer

Hemmersbach
11.2021 - Current
  • Handling the mobility inventory and supporting end users with the configuration and diagnosis of mobility devices.
  • Enhanced system performance by effectively diagnosing and resolving complex technical issues.
  • Delivered exceptional user support, resulting in increased satisfaction rates.
  • Acted as a key point of contact for end-users, providing prompt and thorough resolution to IT-related issues while maintaining excellent customer service standards.
  • Applied diagnostic utilities and best practice methodology to aid in troubleshooting.
  • Tested fixes to adequately resolve problems.

Team Member

Taco Bell Restaurant
06.2021 - 07.2022
  • Ascertain that orders for dine-in customers are promptly and freshly delivered to the tables.
  • Assisted with inventory counts and stocking of merchandise.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Overnight Clerk: Personal Shopper

Real Canadian Superstore
05.2020 - 10.2021


  • Collaborated with team members to complete store tasks promptly, contributing to a positive work atmosphere.
  • Streamlined store operations during overnight shifts, allowing daytime staff to focus on serving customers more efficiently.
  • Consulted with businesses to supply accurate product and service information.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Education

High School Diploma -

Lambton College of Applied Arts And Technology
Sarnia, ON
04.2021

Master Of Computer Applications - IT

Khalsa College Lyallpur
Punjab, India
03.2017

Bachelor of Computer Applications -

Lyallpur Khalsa College For Women
Punjab, India.
03.2015

Skills

  • Incident Management
  • Device Installation
  • Mobile Device Management
  • Network Troubleshooting
  • Asset Management
  • Operating System Expertise
  • Remote Desktop Support
  • Printer Support
  • Ticketing System Experience in F4F system
  • Data Backup and Recovery
  • Desktop Deployment
  • Technical Support
  • Active Directory Management
  • User Support
  • Hardware and Software Configuration
  • Microsoft Windows and Office

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

IT Onsite Engineer

Hemmersbach
11.2021 - Current

Team Member

Taco Bell Restaurant
06.2021 - 07.2022

Overnight Clerk: Personal Shopper

Real Canadian Superstore
05.2020 - 10.2021

High School Diploma -

Lambton College of Applied Arts And Technology

Master Of Computer Applications - IT

Khalsa College Lyallpur

Bachelor of Computer Applications -

Lyallpur Khalsa College For Women

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Ramandeep Kaur