RAMANDEEP KAUR
Brampton,ON
Summary
Dedicated and accomplished professional with extensive experience in food and beverage management, and guest services. Seeking a challenging position in the hospitality industry, leveraging my strong leadership, communication, and problem-solving skills to deliver exceptional customer experiences and operational excellence. Detail-oriented individual well-known for improving opportunities at local restaurants. Sharp and well-trained in opening and closing procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Embassy Suites by Hilton at Toronto Airport
05.2023 - Current
- Reviewed employee performance data regularly to identify areas needing improvement.
- Resolved problems or concerns to satisfaction of involved parties.
- Analyzed operational costs and made recommendations for cost savings.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Assisted in recruiting, training, and scheduling staff members.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Delegated work to staff, setting priorities and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
FOOD& BEVERAGE SUPERVISOR
Compass Group Canada (Air Canada Maple Leaf Lounges
Toronto Pearson International Airport, ON
09.2022 - 05.2023
- Promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements
- Handling 30-40 employees every day and 2000-2500 passengers every day
- Making Schedule for Every week
- Helps train new food-service team members
- Supervise the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed
- Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed
- Monitor performance and recommend disciplinary action in accordance with company rules and policies
- Alert management of potentially serious issues
- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
- Control expenses and minimize waste within all areas of housekeeping
- Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc
- Promote teamwork and quality service through daily communication and coordination with other departments
- Making Schedules and handling lost& found
- Report, turn in, and/or log all lost and found items according to established procedures
- May regularly handle customer complaints
- Refer to attached additional job responsibilities and Health & Safety duties and responsibility
- Assist with other duties as assigned.
- Monitored daily operations of the bar area and ensured that all beverages were served in a timely manner.
- Attracted, recruited and trained new employees.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reviewed customer feedback surveys regularly to identify areas where improvements can be made in terms of drink quality or customer service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Hostess
Compass group Canada ( Air Canada Maple Leaf Lounges)
Toronto Pearson International Airport, ON
05.2022 - 09.2022
- Greet and direct guests to their tables based on availability or desired seating arrangements
- Help create an overall enjoyable dining experience and promote a safe, clean, and neat environment for guests and other associates
- Exhibit exceptional communications skills
- Get along well with others, demonstrate flexibility and patience; possess an interest in people
- Demonstrate knowledge of emergency safety procedures and help evacuate guests to safety in the event of fire or another emergency
- Assist with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards
- May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
- Work with staff of other departments to perform job duties and during special events or functions.
Assistant Manager
Hotel Gulmor Ludhiana
Punjab, India
01.2019 - 03.2022
- Managed and developed a group of housekeeping employees
- Ensured strict adherence to protocol and high standards of cleanliness
- Staff assignments were efficiently planned and modified
- Controlled supply and inventory, maximizing cost-effectiveness
- Aided in cost-cutting and budget management measures
- Swiftly responding to customer complaints improved satisfaction
- Enforced safety and health laws and gave instruction
- Conducted training sessions for the improvement of the personnel
- Kept up-to-date records and produced departmental reports
- Promoted efficient interdepartmental communication
- Created and carried out emergency action plans
- Promoted sustainability and eco-friendly cleaning techniques
- Ongoing process improvements were put in place
- Great leadership and work ethic were on display.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Graduate Certificate in Global Business Management - Sales and Advertising, Financial Accounting, HRM, Labor Relation, OHS, Economics
Georgian @ilac College
08.2023
Bachelors of Commerce - Accounting& Finance, Marketing, Business, Corporate & Business Law, Tax Accounting, Mathematics and Economics
Panjab University
07.2021
Skills
- Problem-Solving-To find the right answer and efficiency, settle in-depth queries methodically, independently, and with both internal and external elements
- Critical Thinking- allows me to use information in several ways to tackle the problem
- Communication - Engage in active listening and resiliency when speaking with all clients on the phone and over email to enable optimal communication
- Leadership- Appreciate educating others and advancing their development
- Technical Expertise-using Microsoft 365, develop and provide a comprehensive with precision and timeliness
Certification
- Professional Nail Artist
- Tally (MS-Excel, MS-Word, Power-point)
- Ontario Security License
Accomplishments
- Dean's Honor Roll (Global Business Management)
- Employee of the month (February) in Compass Group Canada
Languages
- English
- Punjabi
- Hindi
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Assistant Restaurant Manager
Embassy Suites by Hilton at Toronto Airport
05.2023 - Current
FOOD& BEVERAGE SUPERVISOR
Compass Group Canada (Air Canada Maple Leaf Lounges
09.2022 - 05.2023
Hostess
Compass group Canada ( Air Canada Maple Leaf Lounges)
05.2022 - 09.2022
Assistant Manager
Hotel Gulmor Ludhiana
01.2019 - 03.2022
Graduate Certificate in Global Business Management - Sales and Advertising, Financial Accounting, HRM, Labor Relation, OHS, Economics
Georgian @ilac College
Bachelors of Commerce - Accounting& Finance, Marketing, Business, Corporate & Business Law, Tax Accounting, Mathematics and Economics
Panjab University
- Professional Nail Artist
- Tally (MS-Excel, MS-Word, Power-point)
- Ontario Security License
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