Ramandeep Kaur
Brampton,ON
Summary
Proficiency in MS Office with Advanced Excel modeling skills. Developed new reports and improved processes to increase efficiency and accuracy. Highly motivated professional- enjoys challenges and learns quickly. Organized and meticulous.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Old Navy
03.2022 - 08.2023
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Entered and priced inventory to assist with efficient restocking.
- Streamlined processing of defective and clearance items to increase productivity by 10%
Crew trainer
McDonalds corporation
09.2014 - 10.2021
- Trained other employees in customer service, food safety and performance requirements.
- Developed and delivered training materials on customer service techniques,resulting in 10% improvement in customer satisfaction scores.
- Implemented new cash handling process that reduced errors by 15% and improved cash handling efficiency.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Developed and implemented training program on food safety and hygiene,resulting in 10% compliance rate with health and safety regulations.
Customer service representative
Four Points
07.2017 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally
Education
Associate of Science - Post Graduate Diploma in IT
College of New Caledonia
Prince George, BC12.2016
Skills
- Employee Motivation
- Store Organization
- Task Delegation
- Store Maintenance
- Sales Development
- Problem-solving abilities
- Analytical thinking
- Organizational skills
- Team leadership
- Attention to detail
- Budgeting and financial management
Certification
A+ Computer Technician
Timeline
Retail Supervisor
Old Navy
03.2022 - 08.2023
Customer service representative
Four Points
07.2017 - 06.2018
Crew trainer
McDonalds corporation
09.2014 - 10.2021
Associate of Science - Post Graduate Diploma in IT
College of New Caledonia
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