Ramandeep Kaur
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Hortons
02.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Restaurant Supervisor
Tim Hortons
08.2022 - 01.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Controlled food costs and managed inventory.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Customer Service Associate
Walmart
05.2020 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Computer Network Systems Technician-network System
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2021
Skills
- Organizational Policies
- Training
- Sales Reporting
- Corporate Social Responsibility
- Customer Service
- Staff Supervision
Certification
Food safety certificate
Timeline
Assistant Manager
Tim Hortons
02.2023 - 09.2023
Restaurant Supervisor
Tim Hortons
08.2022 - 01.2023
Customer Service Associate
Walmart
05.2020 - 11.2022
Computer Network Systems Technician-network System
Mohawk College of Applied Arts And Technology
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