Summary
Overview
Work History
Education
Skills
Timeline
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Ramandeep Kaur

Surrey,British Columbia

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Crown Distributors(Ortech)
03.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Branch Facilitator

HealthCare NZ
06.2020 - 01.2022
  • Identified areas in need of improvement and implemented solutions.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Enhanced employee satisfaction and productivity by troubleshooting and resolving workflow and downtime issues.
  • Collected data on program efficacy through data analysis and implemented solutions for improvement.
  • Developed and implemented organizational systems to better manage training documentation and progress reporting.

Data Analyst

IT Matrix
06.2016 - 06.2020
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Utilized data visualization tools to effectively communicate business insights.
  • Used statistical methods to analyze data and generate useful business reports.

Produce Supervisor

New World Supermarket
06.2015 - 06.2016


  • Followed established guidelines to dispose of damaged, spoiled and expired products.
  • Reported product ordering and shipping discrepancies to department manager.
  • Labeled, stocked and inventoried department merchandise.
  • Coached and mentored new team members.
  • Assisted customers with produce questions.

Education

Fundamental of Insurance -

IBABC
Surrey, BC
07.2022

Graduate Diploma in Information Tech -

ARA Institute of Canterbury
Christchurch, NZ
11.2016

Master's of Computer Applications -

BGIMT
Punjab
05.2013

Bachelor's of Computer Applications -

BGIMT
Punjab
05.2010

Skills

  • Customer Service
  • MySQL
  • Excel Spreadsheets
  • Documentation
  • Technical Support
  • Oracle
  • Staff Management
  • MS Office(MS Word,MS Excel, MS Powerpoint,Outlook)
  • Powerbroker Software
  • Docushare

Timeline

Administrative Assistant

Crown Distributors(Ortech)
03.2022 - Current

Branch Facilitator

HealthCare NZ
06.2020 - 01.2022

Data Analyst

IT Matrix
06.2016 - 06.2020

Produce Supervisor

New World Supermarket
06.2015 - 06.2016

Fundamental of Insurance -

IBABC

Graduate Diploma in Information Tech -

ARA Institute of Canterbury

Master's of Computer Applications -

BGIMT

Bachelor's of Computer Applications -

BGIMT

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Ramandeep Kaur