Raman Deep Kaur
Brampton,ON
Summary
Personable Office Administrator with 2 .5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Office Administrator
Dairy Max
Mississauga, ON
05.2021 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Trained new employees on administrative procedures, company policies and performance standards.
- Assisted with coordination and hosting of company events.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Shipping and Receiving Clerk
Give & Go
Brampton, ON
11.2021 - 05.2022
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Updated database with changes in carrier status.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Customer Service Representative
Hometurf Lawn Care
Mississauga, ON
04.2021 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Head Cashier Supervisor
Lowes
Prince George, BC
09.2017 - 03.2021
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - Human Resource Management
College of The New Caledonia
Prince George, BC 09.2017 -
Bachelor of Arts - History Honours
Delhi University
Delhi High School Diploma -
All Saints College
India Skills
Team ManagementStaff TrainingOffice ManagementFinancial Services SupportInquiry RequestsInformation UpdatesLeadership and Change ManagementAdministration and OperationsVolunteer RelationsOvercoming Obstacles
Office management
Time management
Ethics-focused
Managing office supply inventory
Administrative support
Office administration
Mail handling
Timeline
Shipping and Receiving Clerk
Give & Go
11.2021 - 05.2022
Office Administrator
Dairy Max
05.2021 - Current
Customer Service Representative
Hometurf Lawn Care
04.2021 - 10.2021
Head Cashier Supervisor
Lowes
09.2017 - 03.2021
Associate of Arts - Human Resource Management
College of The New Caledonia
09.2017 -
Bachelor of Arts - History Honours
Delhi University
High School Diploma -
All Saints College