Hi, I’m
Ramandeep Kaur
Markham,Canada
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
years of professional experience
Work History
MCDonalds Canada
Swing Manager
10.2019 - Current
Job overview
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Supervised teams' work to maintain consistent quality and performance levels.
- Trained workers to close skill gaps and improve overall productivity.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
Jasbir Benipal
IELTS Trainer
07.2018 - 07.2019
Job overview
- Provided instruction on material evaluated in listening, speaking, reading and writing sections of IELTS General Training and Academic examinations.
- Advised candidates for IELTS General examination on essay formats and time limits specific to General examination.
- Maintained records of student assignment performance, monitoring progress over time, gathering feedback on classroom instruction and offering individual support.
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
Net Plus Telecom
Network Support Assistant
05.2017 - 12.2017
Job overview
- Performed network security design and integration duties.
- Utilized source code control for tracking configurations and changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Troubleshot failed drives, warnings and unscheduled reboots.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Myself
After-school Tutor
04.2015 - 04.2017
Job overview
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Developed student confidence through positive reinforcement strategies.
- Responded to email and telephone requests to provide students with specific information.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Supported students with helpful study habits and exam strategies.
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Met with parents to discuss student progress and address concerns.
- Maintained tutoring records to adjust instruction and update parents on student progress.
Education
Canadore College of Applied Arts And TechnologyNorth Bay, ON
Ontario College Diploma from Computer System Networking Technician
04.2021
Punjab Technical UniversityIndia
Bachelor of Science from Computer Science
05.2018
Skills
- Linux Server
- Computer skill
- Maintenance & repair
- New program installations
- Server improvements
- Scripting
- Microsoft PowerShell
- Network configuration
- Problem resolution
- Data management
Timeline
Swing Manager
MCDonalds Canada
10.2019 - Current
IELTS Trainer
Jasbir Benipal
07.2018 - 07.2019
Network Support Assistant
Net Plus Telecom
05.2017 - 12.2017
After-school Tutor
Myself
04.2015 - 04.2017
Canadore College of Applied Arts And Technology
Ontario College Diploma from Computer System Networking Technician
Punjab Technical University
Bachelor of Science from Computer Science
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