Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Ramandeep Kaur

Oakville,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Responsible, punctual, and productive professional . Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

General Manager

popeyes and dennys
, ON
11.2021 - Current
  • Managed budget implementations, employee evaluations, and contract details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Administrative Assistant

index group of companies
Mississauga, ON
04.2021 - 12.2022
  • Index groups of companies
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.

Manager

popeyes lousiana kitchen
Whitby, ON
06.2018 - 11.2021
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.

Customer Service Associate

walmart
Whitby, ON
12.2017 - 07.2018
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Laboratory Technician

Durham College
Oshawa
04.2019

Skills

  • Excellent customer service(5 year experience)
  • Multitasking abilities and Time Management
  • excellent oral & written communication skills
  • Decision making
  • Proficient in languages(english,punjabi,hindi)
  • Payment Processing
  • Retail Sales Customer Service
  • Microsoft Excel,word,powerpoint
  • Problem solver and Quick learner
  • Confidentiality and Data Protection
  • Document and File Management
  • Research and Analytical Skills
  • Strong Organizational and management Skills
  • Computers and Technology
  • Data Entry

Timeline

General Manager

popeyes and dennys
11.2021 - Current

Administrative Assistant

index group of companies
04.2021 - 12.2022

Manager

popeyes lousiana kitchen
06.2018 - 11.2021

Customer Service Associate

walmart
12.2017 - 07.2018

Laboratory Technician

Durham College

Similar Profiles

CREATE PROFILE
Ramandeep Kaur