Summary
Overview
Work History
Education
Skills
Timeline
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RAMANDEEP GILL

Brampton,ON

Summary

I am eager to collaborate with an organization that provides a challenging opportunity to further develop the knowledge and skills I have acquired thus far. By doing so, I aim to contribute to the organization's goals and advance in my own career journey.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart
06.2020 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responds to member inquiries in a courteous and professional manner by phone and email for walmart.ca deliveries. Helps members with online ordering through the website as required. Areas of inquiry include website navigation, order placement and delivery follow-up.
  • Explain customers the procedure and diagnostic and troubleshooting of website when customers find difficulty in placing the order.
  • Keys notes to computer membership record to document action or conversation.
  • Keys notes to phone system log to classify call resolution.
  • Operates as a liaison between members, vendors, buying and operations employees.
  • Responds to member concerns using problem-solving skills, tact, and discretion. Escalates calls to supervisor.
  • Processes a high volume of emails and incoming phone calls.
  • Meets department daily in-bound contact goals.
  • Confirms member addresses, phone numbers, items purchased and quantities.
  • Maintains the quality and consistency of written and oral communications.

Quality Reclaim and Incoming Inspector

Menasha Packaging
07.2017 - 03.2020
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Moving LPN systematically production line to reclaim department.
  • All LPN moving in main LPN, making NCR and update systematically.
  • Printing job docket and reviewing job docket and update in system.
  • Inspection incoming corrugate and release and creating shipment.
  • Responsible for clean-up the surrounding areas.
  • Inventory of products and add logs in the system.
  • Reporting to Manager all the inventory report and logs.

Education

Master of Arts - Sociology

University of Bikaner
Rajasthan,INDIA
05.2013

Bachelor of Arts - Arts Education

University of Bikaner
Rajasthan,INDIA
05.2011

High School Diploma -

Government Senior Secondary School
Rajasthan,INDIA
03.2008

Skills

  • Multi-Line Telephone Operation
  • Customer Service
  • Knowledge of customer service and provide appropriate solutions according to their needs
  • Excellent problem-solving skills and tech-savy
  • Professional and telephone etiquette
  • Active listening is key and quick written responses
  • Curiosity to solve the problems of technical and nontechnical employees and customers
  • Strong investigation skills to analyzes the problem
  • Skillful in computer software and hardware
  • Disciplined and well organized interpersonal skills

Timeline

Customer Service Representative

Walmart
06.2020 - 07.2023

Quality Reclaim and Incoming Inspector

Menasha Packaging
07.2017 - 03.2020

Master of Arts - Sociology

University of Bikaner

Bachelor of Arts - Arts Education

University of Bikaner

High School Diploma -

Government Senior Secondary School

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RAMANDEEP GILL