Ramandeep Dhaliwal
Winnipeg,Canada
Summary
Motivated and detail-oriented Canadian citizen with a valid Canadian passport, seeking a banking position in Dubai to leverage my extensive financial management, customer service, and operations expertise. Dedicated to delivering outstanding client experiences and ensuring financial accuracy and compliance.
Overview
9
9
years of professional experience
Work History
Manager
Junction Indian Street Food
01.2021 - Current
- Oversee daily operations, ensuring smooth restaurant management and high customer satisfaction.
- Handle full financial management, including budget creation, expense tracking, cash flow monitoring, and financial reporting.
- Manage accounts payable and receivable; ensure timely vendor payments and account reconciliations.
- Conduct payroll processing and maintain detailed financial records.
- Plan and control operational budgets to promote profitability and cost efficiency.
- Develop marketing strategies and promotional events to drive sales growth.
- Hire, train, and mentor front and back-of-house teams.
- Ensure compliance with local health, safety, and business regulations.
- Lead strategic planning initiatives to boost revenue and streamline operations.
Banking Advisor
Royal Bank of Canada (RBC)
01.2022 - 01.2024
- Delivered exceptional customer service by providing tailored banking solutions to personal and business clients.
- Assisted customers with opening new accounts, managing transactions, loan applications, and credit card services.
- Educated clients on financial products such as mortgages, loans, investments, and credit options.
- Ensured compliance with banking regulations, anti-money laundering (AML) practices, and internal policies.
- Processed deposits, withdrawals, and account maintenance requests efficiently with high accuracy.
- Achieved and exceeded sales targets and service goals while maintaining high customer satisfaction.
- Developed expertise in RBC banking systems, CRM software, and digital banking tools.
Operations Specialist
SkipTheDishes
01.2021 - 01.2024
- Led operational tasks, tracked team performance, and ensured process optimization.
- Responded to customer and client inquiries through email, chat, and phone communications.
- Trained new employees and monitored service standards.
- Supported operational improvements to enhance customer experience.
Machine Operator
Lifetouch
01.2019 - 01.2021
- Operated HP Indigo Digital and Web Press.
- Conducted troubleshooting, maintenance, and production management.
Bindery Operator
Embassy Graphics
01.2016 - 01.2020
- Operated various bindery equipment and performed quality checks.
- Ensured production deadlines were consistently met.
Education
High School Diploma - Commerce
Royal Convent Senior Secondary School
Diploma - Graphics and Print Technician
Manitoba Institute of Trades and Technology
Winnipeg, MBSkills
- Banking operations expertise
- Customer relationship management (CRM)
- Account setup and transaction management
- Strong mathematical and accounting skills
- Attention to detail and problem-solving
- Verbal and written communication skills
- Risk and compliance awareness (AML/KYC)
- Microsoft Office (Word, Excel, Outlook), banking software proficiency
- Leadership, mentoring, and team management
- Time management and organizational skills
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Professional Working
Timeline
Banking Advisor
Royal Bank of Canada (RBC)
01.2022 - 01.2024
Manager
Junction Indian Street Food
01.2021 - Current
Operations Specialist
SkipTheDishes
01.2021 - 01.2024
Machine Operator
Lifetouch
01.2019 - 01.2021
Bindery Operator
Embassy Graphics
01.2016 - 01.2020
Diploma - Graphics and Print Technician
Manitoba Institute of Trades and Technology
High School Diploma - Commerce
Royal Convent Senior Secondary School
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