Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Ramandeep Deol

Surrey,BC

Summary

Well-organized Front End manager bringing over 2 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management.

Overview

5
5
years of professional experience

Work History

Front End Manager

RONA INC.
05.2021 - Current
  • Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Prepared weekly employee work schedules to meet operational needs.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.

Community Service Volunteer

Lowes Home Improvment
05.2023 - 07.2023
  • Strengthened community bonds by organizing social events that brought diverse groups together.
  • Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
  • Collaborated with local organizations to provide food baskets to families in need.
  • Ensured accurate record-keeping of donation transactions, maintaining up-to-date donor information and financial records.

Customer Service Representative

Lowe's Canada
03.2020 - 05.2021
  • Customer service includes stocking, organizing, assisting customers, labeling and display arrangements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Volunteer Recruitment Asisstant- Virtual

Columbia College
03.2020 - 09.2020
  • Volunteered at Columbia College activity club while pursing my 2 years Associate's degree online amidst COVID
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • It was a great experience helping new international students in registering their courses and making them feel welcomed.

Home Cleaner

Cleaning Scrubs
12.2019 - 04.2020
  • Cleaning and organizing a house, brush cleaning, scrub cleaning, etc., depending on the condition of the house.
  • Maintained open lines of communication with homeowners regarding scheduling updates or special requests.
  • Supported clients during life transitions such as moving or downsizing by providing customized cleaning solutions based on their needs.
  • Handled sensitive items with care, respecting the privacy of clients while completing assigned tasks diligently.
  • Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Consistently met deadlines, ensuring clients'' homes were cleaned and organized within their specified timeframes.
  • Improved client satisfaction by providing thorough and efficient cleaning services tailored to individual preferences.

Education

ECEA - Early Childhood Education

Western Community College, Vancouver
03.2024

Associate Degree of Arts - Psychology

Columbia College
Vancouver, Canada
08.2021

Secondary Education -

Broadway Public School
Manal, (India)
05.2019

Skills

  • Communication skills
  • Management skills
  • Confident
  • Hardworking
  • Passionate and energetic
  • Quick learner
  • Active listener
  • Administrative Skills
  • Cash Handling
  • Microsoft Word
  • Microsoft Excel
  • Teamwork and Collaboration
  • Problem-Solving
  • Health and safety

Awards

  • Miss Punjaban 2018 at Zonal level
  • WHMIS (Workplace Hazardous Materials Information System) Certificate
  • Pesticide certificate
  • ECE assistant certificate
  • Recovery without detention award
  • Member of Health and Safety Committee at workplace

Languages

English
Full Professional
French
Limited Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Community Service Volunteer

Lowes Home Improvment
05.2023 - 07.2023

Front End Manager

RONA INC.
05.2021 - Current

Customer Service Representative

Lowe's Canada
03.2020 - 05.2021

Volunteer Recruitment Asisstant- Virtual

Columbia College
03.2020 - 09.2020

Home Cleaner

Cleaning Scrubs
12.2019 - 04.2020

ECEA - Early Childhood Education

Western Community College, Vancouver

Associate Degree of Arts - Psychology

Columbia College

Secondary Education -

Broadway Public School

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Ramandeep Deol