RAMANDEEP CHAUHAN
KITCHENER,Canada
Summary
Experienced and dependable employee with over 10 years of proven success in retail management and Amazon delivery station operations. Recognized for exceptional organizational skills, motivation, and reliability. Provides guidance and leadership to teams, delivers outstanding customer service, optimizes business efficiency, and manages reports effectively. Possesses excellent proficiency in various computer software applications, including Microsoft Office.
Overview
12
12
years of professional experience
Work History
DELIVERY STATION LIASION
AMAZON
11.2021 - Current
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standard.
- Communicating with customers directly via phone and email.
- Resolving conflicts and setting appropriate expectations with customer.
- Clearly understanding and responding to, the issues that customer presents.
- Ensured accurate validation of customer accounts.
- Working autonomously, making complex analytical decisions with little or no guidance.
- Communicating with third party delivery drivers.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Sorted and dispatched deliveries in targeted zones ensuring prompt service.
- Resolved issues comprehensively, fostering a positive customer experience.
- Kept accurate logs of all deliveries and trips.
- Experienced in maintaining the confidentiality of customers.
- Provided consistent support to colleagues.
MANAGER
SUBWAY RESTAURANT
06.2013 - 10.2021
- Managed a team of over 15 employees.
- Experienced in handling the disputes with customers, along with over the counter payments and balancing the end of the day sales report.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Worked in rotation shift as per business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Works effectively under pressure.
- Proficient in the use of Windows,Word and Excel.
- Quick in mathematical skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Cash handling of more than $7000 on daily basis and bank deposits of more than $35000 weekly.
- Delivered feedback to decision-makers regarding employee performance & training needs.
- Completed Food handling certificate and various Subway university certificates.
- Proficient in Language in both Written and verbal.
Education
Early Childhood Education - Child Development
Conestoga College
Kitchener, ON01.2013
Bachelor of Education - Chemistry, English
Punjabi University Patiala
01.2010
Bachelor of Science - Medical, Biological Physics
Punjabi University Patiala
01.2009
Skills
- Team management
- Accounting and Budgeting
- Adept at Operating POS Software
- Proficient in Negotiating Resolutions
- Team Leadership
- Strategic Project Oversight
- Clear Interpersonal Skills
- Detail-Oriented Approach
- Planning and reporting
- Consistent Performance
- Administrative skills
- Proficient in MS Office
- Supply chain management
- Budgeting Expertise
- Proficient in Supply Chain Operations
- Strong Team Collaboration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
DELIVERY STATION LIASION
AMAZON
11.2021 - Current
MANAGER
SUBWAY RESTAURANT
06.2013 - 10.2021
Early Childhood Education - Child Development
Conestoga College
Bachelor of Education - Chemistry, English
Punjabi University Patiala
Bachelor of Science - Medical, Biological Physics
Punjabi University Patiala