Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ramandeep Brar

Abbotsford,BC

Summary

Reliable, hard-working, and resourceful customer service representative with over 3 years of experience in resolving customer complaints and promoting conflict resolution. Maintains focus and positive attitude in stressful situations and high-volume environments

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

Dennys Restaurant
10.2019 - Current
  • Served breakfast, lunch, and dinner to 50-100 customers per shift at an American table service diner-style chain restaurant
  • Memorized over 35 menu items and rotating specials in order to give customized recommendations to guests
  • Swift and successfully resolved conflict resulting in customer satisfaction 100% of the time
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty

Team Leader

Tim Hortons
11.2019 - 05.2023
  • Successfully managed 15-20 staff members during every shift by assigning tasks,ensuring that both restaurant and customer standards are met
  • Assisted customers and increased cross-selling orders by 80% through interpersonal and people skills gained in the hospitality industry
  • Completed all the required shift documentation, such as ending the shift,count cash, and fill out all the information of sales and waste in the system
  • Organized a streamlined protocol, reducing the margin of error by 60% by refining the process of preparing to be delivering the orders to customers

Dispatcher Office Assistant

Fortus Transport & Compliance Solutions Ltd.
06.2022 - 03.2023
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 20 daily calls.
  • .Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Education

Associate of Science -

Okanagan College
Vernon, BC
06.2021

Skills

    Technical Knowledge and skills: Microsoft Office 365, Typing speed of 50 WPM

    Soft Skills : Excellent organizational and communication skills, Multitasking, Teamwork, Highly motivated, Self Starter, Growth Mindset, Ability to quickly grasp and understand new concepts

Certification

Certification in Dispatch

Certification in Serving It Right

Timeline

Dispatcher Office Assistant

Fortus Transport & Compliance Solutions Ltd.
06.2022 - 03.2023

Team Leader

Tim Hortons
11.2019 - 05.2023

Food and Beverage Server

Dennys Restaurant
10.2019 - Current

Associate of Science -

Okanagan College

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Ramandeep Brar