Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative
Ramandeep

Ramandeep

Niagara Falls,ON

Summary

Innovative and disciplined Front Office Executive/Admin Executive with 9+ years of administrative leadership experience for top-level executives. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction.

Overview

12
12
years of professional experience

Work History

Administrative Executive

Infosys Ltd.
10.2021 - 06.2023
  • Office asset reconciliation report by monthly for Chandigarh location.
  • Closely working with all division for Physical verification and generate report to share with corporate.
  • Respond query of corporate team on Asset movement, Add and deletion and respond query of corporate team on Asset movement, Add and deletion.
  • Generate and update currier No of Inbound and Outbound currier and Update report on Day-to-day Interoffice currier.
  • Manage monthly courier billing & track it till payment to vendor.
  • Monthly inventory and consumption report of consumable through Smart Consumable tracker.

Front Office Executive

Infosys Ltd.
06.2013 - 10.2021
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Reduced wait times for guests by efficiently managing room availability and reservation changes.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.

Housekeeping Supervisor

Icon Boutique Hotel
09.2011 - 05.2013
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Education

MBA - Hospitality Management

Kurukshetra University
Kurukshetra India
07.2019

Bachelor of Arts - Arts

Punjab University
Chandigarh India
06.2016

Skills

  • Database Coordination
  • Record Preparation
  • Front Desk Management
  • Administrative Management
  • Customer Service
  • Problem Solving
  • Telephone Etiquette
  • Customer Relations

Languages

English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Executive

Infosys Ltd.
10.2021 - 06.2023

Front Office Executive

Infosys Ltd.
06.2013 - 10.2021

Housekeeping Supervisor

Icon Boutique Hotel
09.2011 - 05.2013

MBA - Hospitality Management

Kurukshetra University

Bachelor of Arts - Arts

Punjab University

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Ramandeep