Ramanand Gawade
Surrey,BC
Summary
Results-driven retail management professional with a determination to surpass company sales objectives. Utilizing financial and marketing education to consistently make strategic purchasing and merchandising decisions that positively impact the bottom line. Proactively addressing and resolving concerns, forward-thinking in optimizing policies and ensuring customer satisfaction to foster loyalty and boost sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager
Applewood Lease & rental
03.2024 - Current
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training, and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Customer Service Representative
CIRCLE K.
01.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new personnel regarding company operations, policies, and services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
MBA - Marketing
University of Canada West
Vancouver04.2024
Bachelor of Business Management - Accounts
D.R. DY Patil College of Arts Commerce And Science, Pune
Vancouver04.2020
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Certification
- Class 5 Driver's license
- Serving it Right
Languages
English
Full Professional
Timeline
Store Manager
Applewood Lease & rental
03.2024 - Current
Customer Service Representative
CIRCLE K.
01.2023 - 03.2024
MBA - Marketing
University of Canada West
Bachelor of Business Management - Accounts
D.R. DY Patil College of Arts Commerce And Science, Pune
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