Raman Sidhwani
Canadian PR Holder II Program/Project Manager II Service Delivery Leader
Calgary,Alberta
Summary
I am a balanced concoction of Program/Project Management, IT Service Delivery and Solution Architecture skills. Certifications attained further highlight my commitment to industry best practices and standards. Core strength is solutioning large complex multimillion global IT Outsourcing deals including transformation opportunities across domains. I have diverse skills in managing IT/Cloud Operations & Service Delivery and leading/managing time-bound IT Projects keeping a strict vigil on the project cost. Productizing concepts to projects and further to revenue streams, forging strong alliances with industry partners and building talented high-performance teams across diverse divisions are few other strength areas
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Service Delivery Leader
DXC Technology
12.2016 - Current
- Led multiple ongoing Service Delivery setups within IT , Banking & Telecom domain
- ·Spearhead all account led growth, service delivery and technical initiatives within the account with a special focus on month-on-month delivery of service improvement plans
- Consistently delivering operational efficiencies by implementing best practices through automation & adoption of enterprise tools, cross-leveraging skills across teams
- Drove customer satisfaction rates up by improving time to market & reduced operational expenses
- Extensive experience in managing large IT programs including technology/ platform migration, contract splits, new rollouts, workload virtualization, zero impact data center migration & projects around BSS, OSS, VAS, CRM & prepaid recharge in the telecom domain
Solutions Manager - North Americas Region
Wipro Limited
07.2015 - 12.2016
- Established self as a credible guide for the Clients by defining their solution strategy, gaining insights of business needs, and leveraging team's expertise and organization's strengths to shape the solution 360°
- Analyzed data trends to inform decision-making processes, guiding the development of informed strategies.
- Evaluated emerging technologies to determine potential benefits for clients and company growth opportunities.
- Negotiated contracts with vendors and suppliers, securing favorable terms that benefited both parties involved.
- Collaborated with cross-functional teams to develop innovative solutions for complex client problems.
Technical Program Manager
DXC Technology
04.2012 - 07.2015
- Successfully led programs containing multiple project tracks including data centre build, contract splits, deployment of disaster recovery software & complex workload migration
- Delivered high-impact presentations to stakeholders demonstrating program value, progress updates, and strategic recommendations.
- Nurtured strong client relationships by maintaining open lines of communication throughout program lifecycle stages
- Certifications during the journey have played a vital role in helping me put best practices across project lifecycle resulting in tangible returns for my Clients
Program Manager- Transformation
Bharti Airtel Ltd.
New Delhi, Delhi
05.2007 - 03.2012
Education
Master of Science - Consultancy Management
04.2001 -
LL.B - Law
04.2001 -
B.Tech - Electronics
04.2001 -
Skills
IT Service Delivery Leader
undefinedCertification
PMP, PRINCE2 Practitioner, ITILv3, CCDA,BS25999 Lead Auditor, ISO 27001 Lead Implementer, Greenbelt
Timeline
IT Service Delivery Leader - DXC Technology
12.2016 - Current
Solutions Manager - North Americas Region - Wipro Limited
07.2015 - 12.2016
Technical Program Manager - DXC Technology
04.2012 - 07.2015
Program Manager- Transformation - Bharti Airtel Ltd.
05.2007 - 03.2012
BITS Pilani - Master of Science, Consultancy Management
04.2001 -
CCS University - LL.B, Law
04.2001 -
University of Pune - B.Tech , Electronics
04.2001 -
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