Raman Sandhu
Nanaimo
Summary
Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CYSN Family Program Coordinator
Sources Community Resource Centres
11.2021 - Current
- Organize and facilitate positive peer interactions for youth with support needs by creating groups, family and 1:1 activities while modeling a respectful, safe and inclusive environment for all
- Maintain detailed records of program activities and participant data, ensuring compliance with internal company policies and external regulations
- Contribute to development of individualized service plans to support children and youth with goal achievement
- Develop strong relationships with community partners to secure resources and opportunities for the children and youth served
- Participate in regular meetings for the purpose of interdisciplinary coordination and planning of services
Residential Support Worker
Interior Home Care
04.2023 - 02.2024
- Developed trusting relationships with clients, establishing rapport and open communication
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients
- Facilitated medication administration according to prescribed schedules and doses
- Maintained accurate documentation of care provided, changes in condition, and communication with colleagues for continuity of care purposes
Program Coordinator
Sources Community Resource Centres
03.2021 - 11.2021
- Assisted adults with developmental disabilities and ensured that activities and daily support approaches by staff are in accordance with agency mission, vision, values, strategic direction and policies with a goal of ensuring the highest quality of care for each client
- Supervised and administered medications consistent with policies and procedures.
- Provided life skills training including hygiene, budgeting, transportation and social integration for each client
- Utilized community resources and liaise with family members, connected agencies, and other professionals to advocate on behalf of clients and their specific needs/goals
- Scheduled and participate in staff training, evaluating personnel and professional development
- Adhered to program budgets and inform program manager of deviations or concerns
Family Support Worker
S.U.C.C.E.S.S.
06.2020 - 01.2021
- Received referrals and conducted initial consultations of immigrant families referred for services
- Prioritized families dealing with domestic abuse, child protection issues, mental health, and drug and alcohol use
- Collaboratively developed a Family Service Plan through a strengths-based approach that included plans for crisis intervention to ensure the safety of the child, family, and community
- Assisted each family to help identify various community resources including cultural support
- Provided follow-up at home visits to ensure the safety of the child and family on a weekly basis
- Assisted with crisis intervention activities by performing emergency assessments and requesting necessary protective services
- Reported signs of abuse, neglect, and unsafe conditions
- Coordinated direct support including counselling to families as necessary
- Completed and maintained accurate and timely documentation including daily notes, goals, objectives, progress, and outcomes
Intake Worker
Kílala Lelum
04.2019 - 04.2020
- Worked as a member of an interdisciplinary team to conduct the centralized intake functions for patients residing in Vancouver's Downtown Eastside with mental health and/or substance abuse issues
- Performed preliminary screenings, triage and referrals based on client needs, urgency of requests and best practices to determine the appropriate service of care
- Established relationships with each patient and provided trauma-informed and culturally sensitive support
- Promoted and took part in traditional Indigenous cultural teachings
- Utilized traditional practices that focused on the mind, emotion, body and spirit and recognized each patient's strengths and assets
- Scheduled appointments, processed paperwork, maintained up-to-date member records, managed the waitlist, and complied with data collection standards efficiently and in accordance to protocol
Integration Support Worker
Family Services of Greater Vancouver
02.2015 - 09.2019
- Implemented individual, group and case management services for youth with a range of physical and intellectual disabilities as prescribed on assigned youth's Individual Treatment Plans
- Promoted each youth's independence and helped create opportunities for them to learn and practice new skills that met their physical, emotional, recreational, and educational goals
- Provided support, guidance and mentorship for youth and their families, and assisted in sharing information on resources and service navigation
- Promoted diversity by exposing youth to multicultural experiences such as special events and traditional food while respecting each individual's beliefs and preferences
- Maintained accurate, timely and confidential case notes, time sheets, expense forms and related admin duties
Indigenous Youth Resource Support Worker
WJS Canada
03.2018 - 04.2019
- Identified individual needs for youth accessing the shelter through intake process and provided support, encouragement, collaboration, and education to youth in matters related to crisis intervention, harm reduction, conflict resolution, community resources, and alcohol and drug information
- Promoted teachings, knowledge of Indigenous culture, traditions, and history as a way of supporting youth's connection to their culture and community
- Monitored youth in shelter, ensuring the safety and comfort of each child
- Ensured maintenance of the shelter by performing daily cleaning, outdoor clean up, minor repairs, and preparation of meals
- Performed clerical duties such as answering phone calls, filing, sorting, and inputting data and statistical information
- Maintained daily client logs, notes, documents, forms, and reports
Youth Mentor
KidStart at Plea Community Services
05.2012 - 04.2017
- Mentored youth ages 6-18 that have been diagnosed with physical, mental, or emotional disabilities
- Created individualized service plans and set goals for each youth based on their needs, personality, interests, family and medical history
- Coached and supported facilitating personal, social and educational growth
- Planned and implemented recreational, social and education activities in the community
- Documented and communicated all progress notes and any concerns to parents, guardians and other key figures
Information Clerk
South Vancouver Community Policing Centre
01.2012 - 04.2017
- Assisted visitors and staff in a highly professional and competent manner
- Provided visitors seeking information regarding knowledge of the Criminal Code, Federal and Provincial statutes, and Municipal Bylaws in English and Punjabi
- Collected, sorted, and distributed mail
- Scheduled interviews and training sessions for volunteers
- Occasionally performed foot and bike patrol duties in order to identify and report suspicious activities in the community
- Reported stolen and abandoned vehicles
- Assisted the community through the use of crime prevention notices in order to secure vehicles against thieves and to reduce incentives for break-ins
Education
Bachelor of Arts - Social Work
University of Victoria
Bachelor of Arts - Criminology Minor in Psychology
Simon Fraser University
01.2019
Skills
- Leadership
- Critical thinking
- Time management
- Adaptability
- Conflict resolution
- Excellent written and verbal communication
- Empathic listener
- Strengths-based practice
- Crisis management
Certification
- Standard First Aid and CPR Level C
- Emergency First Aid Community Care
- Occupational First Aid Level 1
- Non-Violent Crisis Intervention Training
- Naloxone Training
- Community-Based Suicide Prevention Training
- BC Class 5 Drivers License
Hobbies and Interests
- Cooking/baking
- Reading
- Watching documentaries
- Hiking
- Meditation
- Video games
- Travelling
Timeline
Residential Support Worker
Interior Home Care
04.2023 - 02.2024
CYSN Family Program Coordinator
Sources Community Resource Centres
11.2021 - Current
Program Coordinator
Sources Community Resource Centres
03.2021 - 11.2021
Family Support Worker
S.U.C.C.E.S.S.
06.2020 - 01.2021
Intake Worker
Kílala Lelum
04.2019 - 04.2020
Indigenous Youth Resource Support Worker
WJS Canada
03.2018 - 04.2019
Integration Support Worker
Family Services of Greater Vancouver
02.2015 - 09.2019
Youth Mentor
KidStart at Plea Community Services
05.2012 - 04.2017
Information Clerk
South Vancouver Community Policing Centre
01.2012 - 04.2017
Bachelor of Arts - Social Work
University of Victoria
Bachelor of Arts - Criminology Minor in Psychology
Simon Fraser University
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