Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raman Preet

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours and understanding customer desires, providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Order Fulfillment Associate

Best Buy
11.2023 - Current
  • Received reviewed new orders, located requested merchandise, and promptly processed daily orders
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Greeted store customers and as per their discussed needs directed to requested products
  • Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.

Customer Assistant

Apple
07.2021 - 09.2023
  • Answered constant flow of customers calls with minimal wait times.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.

Customer Assistant

Punjab National Bank
08.2019 - 05.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Education

Master Of Business Administration - HR And Marketing

I.K.Gujral Punjab Technical University
India
11.2018

Skills

  • Conflict Resolution
  • Customer Service
  • Inventory Management
  • Record Keeping
  • Fulfillment Processing
  • Accounting
  • Customer Relationship Building
  • Customer Retention
  • Order Processing
  • Data Entry

Languages

English
Full Professional

Timeline

Order Fulfillment Associate

Best Buy
11.2023 - Current

Customer Assistant

Apple
07.2021 - 09.2023

Customer Assistant

Punjab National Bank
08.2019 - 05.2021

Master Of Business Administration - HR And Marketing

I.K.Gujral Punjab Technical University

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Raman Preet