Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raman Preet

Brampton,ON

Summary

Accomplished and driven customer support executive with 5 years of experience. Highly dependable and works effectively with cross-functional teams in ensuring operational and service excellence. Highly successful at handling inbound and outbound sale calls using scripted communications. Passionate for providing excellent customer service. Friendly, personable and always professional under pressure.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Teleperformance
07.2021 - 09.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Resolved concerns with products or services to help with retention and drive sales.


Telecaller

BHUPINDER ASSOCIATES
08.2019 - 05.2021
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Followed up with customers to solicit further sales.
  • Qualified leads and set up customer appointments for outside sales team.
  • Negotiated pricing and payment terms with customers when possible to close deals.

Telemarketing Executive

JUSTDIAL PVT. LTD.
07.2017 - 11.2018
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Attained maximum sale targets on monthly basis.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Made average of number of outbound and inbound calls per day.

Education

MBA - HR & MARKETING

I.K. GUJRAL PUNJAB TECHNICAL UNIVERSITY JALANDHAR
INDIA
11.2019

BACHELOR OF COMPUTER APPLICATONS - BCA

I.K.GUJRAL PUNKA TECHNICAL UNIVERSITY JALANDHAR
INDIA
04.2016

Skills

  • Customer Service and Assistance
  • Online Chat
  • Inbound Customer Service
  • Outbound Collection Calling
  • Problem Resolution
  • Customer Data Confidentiality
  • Operations
  • Brand Representation
  • Microsoft Office
  • Customer Relationship Management
  • Microsoft Excel
  • Client Development and Retention

Languages

English
Full Professional

Timeline

Customer Care Representative

Teleperformance
07.2021 - 09.2023

Telecaller

BHUPINDER ASSOCIATES
08.2019 - 05.2021

Telemarketing Executive

JUSTDIAL PVT. LTD.
07.2017 - 11.2018

MBA - HR & MARKETING

I.K. GUJRAL PUNJAB TECHNICAL UNIVERSITY JALANDHAR

BACHELOR OF COMPUTER APPLICATONS - BCA

I.K.GUJRAL PUNKA TECHNICAL UNIVERSITY JALANDHAR

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