Raman Kumar
North York,ON
Summary
Competent Telecommunications Technician bringing 5+ years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Bell Technical Solutions
08.2018 - Current
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Upgraded legacy Fiber supported equipments to newer Fiber equipments increasing overall network capacity and performance.
Education
Electronics Engineering Technician - Engineering
Seneca College of Applied Arts And Technology
North York, None03-2018
Skills
- Troubleshooting and resolution
- Installation and maintenance
- Network configuration
- Troubleshooting systems
- Safety practices
- FIber and copper operating tools and meters
- Troubleshooting and repair
- Equipment safety
- Signal testing
- Structured cabling
Languages
English
Full Professional
Hindi
Full Professional
Certification
- CPR/AED Certification
Timeline
Telecommunications Technician
Bell Technical Solutions
08.2018 - Current
Electronics Engineering Technician - Engineering
Seneca College of Applied Arts And Technology