Competent Telecommunications Technician bringing 5+ years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Bell Technical Solutions
08.2018 - Current
Installed and configured new devices and system components.
Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
Managed and prioritized customer service requests to achieve prompt resolution.
Enhanced customer satisfaction by providing timely technical support for telecommunications services.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Upgraded legacy Fiber supported equipments to newer Fiber equipments increasing overall network capacity and performance.