Raman Kumar
Surrey,BC
Summary
Looking for Full Time Job to work for a growing company that will provide the possibility of developing new abilities and skills in favor of company's mission and customer service. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Support Supervisor/Operation Co-ordinator
Fusion Security
12.2021 - 10.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Mobile Supervisor/Dispatch Operator
Guard-Teck Security
10.2020 - 12.2021
- Reduced response times for emergency services with efficient dispatching of appropriate units.
- Communicates with Supervisory team for improvement ideas and other opportunities for improvement of the team.
- Enhanced customer satisfaction by effectively managing mobile services and support.
- Enhanced dispatch operations by streamlining communication processes between drivers and customers.
- Managed high call volumes while maintaining exceptional customer service standards during peak times.
- Contributed to increased customer satisfaction by consistently providing accurate and timely information.
Event Security Guard
Red Star Security
06.2018 - 06.2019
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Maintained constant communication with event organizers to address any emerging security concerns promptly.
- Reduced incidents of theft and vandalism by conducting regular foot patrols throughout the event venue.
Education
Associate of Arts - Business Administration
Coquitlam College
Coquitlam, BC12.2020
Computer Programing Language and Microsoft Accessing Diploma - Computer Systems Technology
Hartron
Haryana, India01.2017
High School Diploma -
V.N.S.S.S
Haryana, India01.2016
Skills
- Staff Management
- Priority Management
- Leadership Abilities
- Training and Mentoring
- Performance Evaluation
- Operations Management
- Industry Knowledge
- Process Monitoring and Improvement
- Decision Making
- Ethical Conduct
- Audit Reporting
- Problem Solving
references
Available on request.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Basic Security Training License.
- Advanced Security Training License.
- OFA Level-1 certification.
- Port Pass clearance.
availability
Sunday-Monday
Timeline
Field Support Supervisor/Operation Co-ordinator
Fusion Security
12.2021 - 10.2023
Mobile Supervisor/Dispatch Operator
Guard-Teck Security
10.2020 - 12.2021
Event Security Guard
Red Star Security
06.2018 - 06.2019
Associate of Arts - Business Administration
Coquitlam College
Computer Programing Language and Microsoft Accessing Diploma - Computer Systems Technology
Hartron
High School Diploma -
V.N.S.S.S
Similar Profiles
Parampreet SinghParampreet Singh
Concierge at Fusion SecurityConcierge at Fusion Security
JESCA NANYKAJESCA NANYKA
Security Guard at Fusion securitySecurity Guard at Fusion security
ASILAM BASHEERASILAM BASHEER
Security Officer at FUSION SECURITYSecurity Officer at FUSION SECURITY