Raman Khangura
Winnipeg,MB
Summary
Enthusiastic management professional with over 5 years of experience in sales, team leadership, and administrative operations. Demonstrated success supervising staff, building high-performing teams, and consistently achieving sales goals through effective performance monitoring, coaching, and operational planning. Strong administrative skills with experience managing documentation, scheduling, inventory records, financial reporting, and day-to-day business operations. Highly organized and detail-oriented, with proven ability to resolve complex issues, prioritize competing responsibilities, maintain accurate records, and implement proactive operational improvements.
Overview
7
7
years of professional experience
Work History
Store Manager
Stokes
Winnipeg, Manitoba
07.2023 - 08.2025
- Directed daily store operations and sales performance, ensuring the team consistently worked toward and achieved monthly financial and sales targets through effective execution of sales strategies, customer service standards, and performance monitoring.
- Managed workforce planning and employee scheduling, coordinating staffing levels, shift coverage, training, and day-to-day team performance to maintain efficient store operations.
- Oversaw inventory control, administrative compliance, maintaining accurate inventory records, monitoring stock levels and replenishment needs, and ensuring all operational, financial, and employee documentation remained current and properly maintained, and payroll was processed correctly.
Assistant Manager
Stokes
Winnipeg, Manitoba
05.2019 - 07.2023
- Consistently met or surpassed business targets through employee engagement and strategic planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, enhancing customer satisfaction ratings.
- Conducted regular inventory counts to verify stock levels and address discrepancies, supporting accurate forecasting of future needs.
Customer Support Specialist
H&R Block
Winnipeg, Manitoba
01.2023 - 05.2023
- Secured and properly handled confidential data to protect against unauthorized access.
- Provided clerical support to company employees by answering incoming calls, copying, faxing and filing documents.
- Maintained financial accounts by processing payment information and accurately preparing client refund cheques.
Sales Associate
TJX Companies
Winnipeg, Manitoba
06.2019 - 03.2020
- Provided excellent customer service to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized racks and shelves to maintain stores visual appeal, engage customers and promote merchandise.
Cashier Supervisor
Shoppers Drug Mart
Vancouver, British Columbia
07.2018 - 03.2019
- Trained cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues throughout the store by employing strong problem-solving abilities on question such as rules of refund and defective items.
- Counted cash drawers at the beginning and end of each shift to ensure accuracy.
Education
BBA - Accounting & Economics
University of Winnipeg
Winnipeg04-2028
High School Diploma -
Sisler High School
Winnipeg, MB06-2018
Skills
- Inventory & supply management
- Customer service
- Sales strategy
- Report Preparation & Data Analysis
- Operations oversight
- Team leadership & coaching
Timeline
Store Manager
Stokes
07.2023 - 08.2025
Customer Support Specialist
H&R Block
01.2023 - 05.2023
Sales Associate
TJX Companies
06.2019 - 03.2020
Assistant Manager
Stokes
05.2019 - 07.2023
Cashier Supervisor
Shoppers Drug Mart
07.2018 - 03.2019
BBA - Accounting & Economics
University of Winnipeg
High School Diploma -
Sisler High School