RAMAn KAUR
Halton Hills,ON
Summary
Detail-oriented Dispatcher with experience ensuring excellent customer service with efficiently planned schedules based on driver requests. Precise Office Administrator with 3 years of experience. Expert in QUICKBOOKS and EXCEL, FLEET MANAGER, AVAAL, LOADLINK & DAT protocols. Attentive dispatcher with success at keeping Knowledge about dispatch procedures and policies. Hardworking Customer Service Representative with 3 years of experience working with Customers. Supportive, consistent, and collaborative person with a history of managing customers and their requirements. Polished in scheduling loads and invoicing work, addressing common problems and requests and invoicing and receiving payments.
Overview
4
4
years of professional experience
Work History
Dispatcher
DYNAMIC FREIGHT HAULERS
Milton, ON
05.2022 - 11.2022
- Knowledge of Department of Transportation (DOT) rules.
- Experience in dealing with carriers and negotiating load prices.
- Experience in procuring freight through Load link, DAT and outside contacts.
- Knowledge of PAPS & PARS.
- Experience making ACE & ACI.
- Handled incoming calls and emails from customers regarding pickups and deliveries.
- Planned delivery and pickup routes according to priority.
- Track and trace driver on daily basics.
- Planned and dispatch drivers.
- Experience of Ontario, Quebec and US dispatch.
- Experience using AVAAL, FLEET MANAGER.
Dispatcher
V4U LOGISTICS INC
Brampton, ON
12.2021 - 04.2022
- Experience in planning and coordinates pickup/deliveries and enter into system to ensure that will be complected on time.
- Update customers regarding any delay and problem.
- Experience of Ontario and Quebec dispatch.
- Experience using Load link.
- Knowledge of PAPS & PARS, Fleet Manager.
Office Administrator
NEW BEST TRUCK & TIRE REPAIR LTD
Mississauga, ON
07.2020 - 12.2021
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Interacted with customers by phone, email or in-person to provide information.
- Processed orders, ran bulk pick sheets, processed, and printed invoices.
- Screened more than 50 phone calls daily, taking messages, routing calls.
- Perform routine clerical tasks such as mailing, copying, printing, scanning and editing of reports writings.
Customer Service Representative
WALMART
Mississauga, ON
10.2018 - 06.2020
- Answered constant flow of customer calls with minimal wait times.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Provided primary customer support to internal and external customers.
Education
POST GRADUATION - Interactive Media Web And Mobile Application Devel
Lambton College of Applied Arts And Technology
Mississauga, ON04.2020
POST GRADUATION - Interactive Media Web And Mobile Application Devel
AMARDEEP SINGH SHERGILL MEMORIAL COLLEGE
PUNJAB, INDIA07.2017
Bachelor of Science - Computer And Information Systems
GURU NANAK COLLEGE
PUNJAB,INDIA07.2015
Skills
- Effective Communications
- Route Planning and Adjustment
- Passionate about Customer service
- Experience using MS Office (Word, Excel, Outlook)
- Experience using LOADLINK, DAT, AVAAL & FLEET MANAGER
- Inbound Phone Call Handling
- Multilingual fluent in English, Punjabi and Hindi
- Prioritizing calls
- Ability to learn quickly and can easily adapt to fast pace environment
- Quickbooks
- Vendor Invoice Processing
- Cashier
VOLUNTEER WORK
- Web Developer-Pataka Factory
Create website layout/user interface by using HTML/CSS practices. Designed and developed a user-friendly website, including an optimized check-out page that increased user clicks. Maintain and update websites on daily basis.
- OKD COMMUNITY
Vaccinated against covid19 PEEL REGION
Timeline
Dispatcher
DYNAMIC FREIGHT HAULERS
05.2022 - 11.2022
Dispatcher
V4U LOGISTICS INC
12.2021 - 04.2022
Office Administrator
NEW BEST TRUCK & TIRE REPAIR LTD
07.2020 - 12.2021
Customer Service Representative
WALMART
10.2018 - 06.2020
POST GRADUATION - Interactive Media Web And Mobile Application Devel
Lambton College of Applied Arts And Technology
POST GRADUATION - Interactive Media Web And Mobile Application Devel
AMARDEEP SINGH SHERGILL MEMORIAL COLLEGE
Bachelor of Science - Computer And Information Systems
GURU NANAK COLLEGE
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