Raman Gill
Penticton,British Columbia
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Save on foods
Penticton, British Columbia
02.2023 - 12.2024
- Addressed client inquiries effectively by managing incoming emails and calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Manager
Ashokha Indian
Penticton, British Columbia
09.2022 - 09.2023
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Developed policies and procedures related to customer service operations.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Explained benefits, features, and recommendations to maximize client retention.
Relationship Banker
HDFC Bank Ltd
Moga, Punjab
02.2020 - 03.2022
- Examined checks for endorsements to verify legality of documents.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Maintained and built strong client relationships through quality, personalized interactions.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.
Education
Diploma in Communication - Public Relations
Okanagan College
Kelowna04-2024
BBA - Business Management
Punjab University
Chandigarh04-2020
Skills
- Scheduling
- Complaint resolution
- Account updating
- Assertiveness
- Member account management
- Brand representation
- Microsoft office expertise
References
References available upon request.
Timeline
Customer Service Representative
Save on foods
02.2023 - 12.2024
Customer Service Manager
Ashokha Indian
09.2022 - 09.2023
Relationship Banker
HDFC Bank Ltd
02.2020 - 03.2022
Diploma in Communication - Public Relations
Okanagan College
BBA - Business Management
Punjab University
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