Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
CustomerServiceRepresentative

Raman Bhatti

Brampton,ON

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Poolwerx
02.2023 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.

Security Officer

Toronto Immigration Holding Centre
03.2022 - 04.2023
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Delivery Driver

Voila
07.2022 - 11.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Amazon Courier

Flite
09.2021 - 12.2021
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Title specialist

FNF Canada
12.2020 - 03.2021
  • Complying with company emails and opening files virtually.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Night Auditor

Marigold Hotel
12.2019 - 03.2020
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.

Retail Sales Associate

International Clothiers
11.2016 - 12.2017
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Legal assistant

Narin Malik
09.2015 - 01.2016
  • Worked as a legal assistant for both paralegal and lawyer
  • Familiar with Teraview, PC Law and Fast
  • Company
  • Able to create files, create affidavits, do filling, send letters, emails, fax, photocopy, scan documents, organize documents, attend phone calls and book appointments.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.
  • Participated in client interviews, observed questioning process and documented information.

Education

Diploma - Law Clerk

Humber College North
12.2019

Skills

  • Documentation
  • Calendaring
  • Prioritization
  • Coordination
  • Filing
  • Conflict Resolution
  • Computer Proficiency
  • Sales Report Generation
  • Quality Control
  • Customer Service
  • Adobe Systems Adobe Photoshop
  • Money Handling Abilities
  • Recordkeeping Strengths
  • Time Management
  • Microsoft Access
  • Critical Thinking
  • Microsoft Excel
  • Microsoft Word
  • Customer Relations
  • Active Listening
  • Sales Expertise
  • Retail Sales Customer Service
  • Report Creation
  • Law Enforcement
  • File and Records Management
  • Safety and Security
  • Report Writing
  • Investigative Skills

Certification

  • Standard First Aid and CPR Level C
  • Professional Makeup Artist
  • Security License

Additional Information

  • Willing to relocate: Brampton, Mississauga, Etobicoke, Toronto.

Timeline

Customer Service Representative

Poolwerx
02.2023 - 06.2023

Delivery Driver

Voila
07.2022 - 11.2022

Security Officer

Toronto Immigration Holding Centre
03.2022 - 04.2023

Amazon Courier

Flite
09.2021 - 12.2021

Title specialist

FNF Canada
12.2020 - 03.2021

Night Auditor

Marigold Hotel
12.2019 - 03.2020

Retail Sales Associate

International Clothiers
11.2016 - 12.2017

Legal assistant

Narin Malik
09.2015 - 01.2016

Diploma - Law Clerk

Humber College North
Raman Bhatti