Raman Bhatti
Brampton,ON
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Poolwerx
02.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Security Officer
Toronto Immigration Holding Centre
03.2022 - 04.2023
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Delivery Driver
Voila
07.2022 - 11.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Amazon Courier
Flite
09.2021 - 12.2021
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Title specialist
FNF Canada
12.2020 - 03.2021
- Complying with company emails and opening files virtually.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Night Auditor
Marigold Hotel
12.2019 - 03.2020
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Retail Sales Associate
International Clothiers
11.2016 - 12.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Legal assistant
Narin Malik
09.2015 - 01.2016
- Worked as a legal assistant for both paralegal and lawyer
- Familiar with Teraview, PC Law and Fast
- Company
- Able to create files, create affidavits, do filling, send letters, emails, fax, photocopy, scan documents, organize documents, attend phone calls and book appointments.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Participated in client interviews, observed questioning process and documented information.
Education
Diploma - Law Clerk
Humber College North
12.2019
Skills
- Documentation
- Calendaring
- Prioritization
- Coordination
- Filing
- Conflict Resolution
- Computer Proficiency
- Sales Report Generation
- Quality Control
- Customer Service
- Adobe Systems Adobe Photoshop
- Money Handling Abilities
- Recordkeeping Strengths
- Time Management
- Microsoft Access
- Critical Thinking
- Microsoft Excel
- Microsoft Word
- Customer Relations
- Active Listening
- Sales Expertise
- Retail Sales Customer Service
- Report Creation
- Law Enforcement
- File and Records Management
- Safety and Security
- Report Writing
- Investigative Skills
Certification
- Standard First Aid and CPR Level C
- Professional Makeup Artist
- Security License
Additional Information
- Willing to relocate: Brampton, Mississauga, Etobicoke, Toronto.
Timeline
Customer Service Representative
Poolwerx
02.2023 - 06.2023
Delivery Driver
Voila
07.2022 - 11.2022
Security Officer
Toronto Immigration Holding Centre
03.2022 - 04.2023
Amazon Courier
Flite
09.2021 - 12.2021
Title specialist
FNF Canada
12.2020 - 03.2021
Night Auditor
Marigold Hotel
12.2019 - 03.2020
Retail Sales Associate
International Clothiers
11.2016 - 12.2017
Legal assistant
Narin Malik
09.2015 - 01.2016
Diploma - Law Clerk
Humber College North