Ramaljeet Kaur
Brampton,ON
Summary
- Knowledgeable and compassionate Crisis Counselor with 8+ years of experience, valid Mental health crisis management certification and over 120 hours of training in field. Expertise helping with suicidal and homicidal crises. Proficient in both telephone and text support.
- Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
- Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
- Skilled, compassionate counsellor & psychiatric nurse with degree and extensive background in client and family crisis counseling and issue resolution. Utilized strong communications and client advocacy skills to navigate complex and stressful situations.
Overview
5
5
years of professional experience
Work History
Crisis Counselor
PCHS leading with conviction & courage
Brampton, ON
07.2019 - 05.2021
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
Crisis Counselor Volunteer
William Osler Hospital
Brampton
01.2016 - 12.2016
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Developed and implemented treatment plans and modified according to presentation.
- Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Psychiatric Registered Nurse
Regional Mental hospital
Mumbai, Maharastra
08.2011 - 07.2013
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Administered medication and treatments to patients to observe and record responses.
- Performed patient assessments to monitor expected response to medications and altering treatment plans.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Explained useful coping methods to relieve depression and anxiety.
- Conducted therapy for mentally ill patients in group and individual settings to assist patients in achieving normalcy.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Monitored primary care needs for patients to coordinate access to appropriate providers.
- Educated family members and caregivers on patient care instructions.
Education
Master of Arts - Counselling Psychology
Yorkville University
Fredericton, New Brunswick, 09.2023
Associate of Science - Palliative Care
Niagara College
Welland, ON04.2014
Bachelor of Science - Nursing
Baba Fardi University of Health & Science
Faridkot, India08.2011
Skills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- MS Office
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
Timeline
Crisis Counselor
PCHS leading with conviction & courage
07.2019 - 05.2021
Crisis Counselor Volunteer
William Osler Hospital
01.2016 - 12.2016
Psychiatric Registered Nurse
Regional Mental hospital
08.2011 - 07.2013
Master of Arts - Counselling Psychology
Yorkville University
Associate of Science - Palliative Care
Niagara College
Bachelor of Science - Nursing
Baba Fardi University of Health & Science
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