Ram Saharan
Mississauga
Summary
Unwavering hospitality professional with 3 years of experience in guest services and event coordination. Proven ability to handle guest relations, manage hospitality operations, and ensure memorable experience for guests. Looking to pitch in a strong communication and hospitality skill set to a dynamic hospitality brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Night Auditor
Best Western Hotel
10.2023 - 01.2025
- Assisting with prepaid, Non-prepaid, FX and FX2 reservations, check-in, check-out
- Making room keys and assigning rooms to the guests
- Accepting payments through debit, credit, and cash
- Posting certain entries into the system
- Answering incoming calls and fulfilling requests made by the guests
- Running night audits and making revenue reports
- Assigning tasks to the housekeeping department
Food and Beverage Server
The Lalit Golf & Spa Resort
12.2021 - 05.2023
- Maintaining good customer relations
- Making and Clearing of the tables
- Took food orders and drink orders from customers as needed
- Stocked daily items at restaurants such as napkins, tea bags, silverware, and other supplies
- Greeted, Seated and Served customers for breakfast, lunch, and dinner
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Maintained a clean and organized dining area for an enjoyable guest experience.
Bell Attendant
The Lalit Golf & Spa Resort
12.2021 - 05.2023
- Assisted guests with transportation arrangements, ensuring timely arrival at their destinations.
- Maintained clean and organized lobby areas for a welcoming environment and positive first impression.
- Streamlined bell service operations through regular maintenance of luggage carts and storage areas.
- Facilitated smooth room transitions by coordinating closely with housekeeping staff on guest arrivals and departures.
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
Education
Post-Graduate Diploma - Hospitality And Tourism Operations Management
Humber Institute of Technology And Advanced Learning
Downtown Toronto08-2024
Bachelor of Science - Airlines And Airport Operations Management
Chandigarh University
India06-2022
Skills
- Customer Service
- Conflict Resolution
- Adaptability to the environment
- Attention to details
- Team Collaboration
- Strategic mindset to address different challenges
- Time management
- Teamwork attitude
Languages
English
Full Professional
Certification
- OTEC – It’s your shift certification
- Smart Serve Ontario Certification
- Access Forward AODA
- Typsy: Introduction to Leadership
- Typsy: Introduction to Housekeeping Operations
- Ontario – Supervisor Health & Safety Awareness
- Basics FST (Food safety training in Canada)
Timeline
Front Desk Night Auditor
Best Western Hotel
10.2023 - 01.2025
Food and Beverage Server
The Lalit Golf & Spa Resort
12.2021 - 05.2023
Bell Attendant
The Lalit Golf & Spa Resort
12.2021 - 05.2023
- OTEC – It’s your shift certification
- Smart Serve Ontario Certification
- Access Forward AODA
- Typsy: Introduction to Leadership
- Typsy: Introduction to Housekeeping Operations
- Ontario – Supervisor Health & Safety Awareness
- Basics FST (Food safety training in Canada)
Post-Graduate Diploma - Hospitality And Tourism Operations Management
Humber Institute of Technology And Advanced Learning
Bachelor of Science - Airlines And Airport Operations Management
Chandigarh University
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