Hi, I’m
Ram Saharan
Caledon,ON
Summary
Unwavering hospitality professional with 3 years of experience in guest services. Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
4
years of professional experience
1
Certification
Work History
The Lalit Golf & Spa Resort
Food and Beverage Server
12.2021 - 05.2023
Job overview
- Maintaining good customer relations
- Making and Clearing of the tables
- Took food orders and drink orders from customers as needed
- Stocked daily items at restaurants such as napkins, tea bags, silverware, and other supplies
- Greeted, Seated and Served customers for breakfast, lunch, and dinner
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Maintained a clean and organized dining area for an enjoyable guest experience.
The Lalit Golf & Spa Resort
Bell Attendant
12.2021 - 05.2023
Job overview
- Assisted guests with transportation arrangements, ensuring timely arrival at their destinations.
- Maintained clean and organized lobby areas for a welcoming environment and positive first impression.
- Streamlined bell service operations through regular maintenance of luggage carts and storage areas.
- Facilitated smooth room transitions by coordinating closely with housekeeping staff on guest arrivals and departures.
- Enhanced guest satisfaction by promptly attending to luggage handling and delivery requests.
Hyatt Place & Hyatt House Airport Corporate Centre
Front Desk Agent
03.2025 - 10.2025
Job overview
- Supported pre-opening hotel operations.
- Set up guest rooms in full compliance with Hyatt brand standards and operational guidelines.
- Proficient in hotel management systems including Opera V5, Opera Cloud & Colleague Advantage.
- Maintained accurate records of room availability and bookings using hotel management software.
- Assisted in training new front desk staff on procedures and best practices.
- Implemented improvements to streamline front desk operations, enhancing guest experience.
Best Western Hotel
Front Desk Night Auditor
10.2023 - Current
Job overview
- Assisting with prepaid, Non-prepaid, FX and FX2 reservations, check-in, check-out
- Making room keys and assigning rooms to the guests
- Accepting payments through debit, credit, and cash
- Posting certain entries into the system
- Answering incoming calls and fulfilling requests made by the guests
- Running night audits and making revenue reports
- Assigning tasks to the housekeeping department
Education
Humber Institute of Technology And Advanced LearningDowntown Toronto
Post-Graduate Diploma from Hospitality And Tourism Operations Management
08-2024
Chandigarh UniversityIndia
Bachelor of Science from Airlines And Airport Operations Management
06-2022
Skills
- Guest relations
- Leadership
- Hotel software expertise
- Strategic mindset to different challenges
- Teamwork attitude
- Outstanding communication skills
- Detail-Oriented
- Computer skills
- Issue resolution
- Patience and tolerance
Languages
English
Hindi
Punjabi
Certification
- OTEC – It’s your shift certification
- Smart Serve Ontario Certification
- Access Forward AODA
- Typsy: Introduction to Leadership
- Typsy: Introduction to Housekeeping Operations
- Ontario – Supervisor Health & Safety Awareness
- Basics FST (Food safety training in Canada)
Timeline
Front Desk Agent
Hyatt Place & Hyatt House Airport Corporate Centre
03.2025 - 10.2025
Front Desk Night Auditor
Best Western Hotel
10.2023 - Current
Food and Beverage Server
The Lalit Golf & Spa Resort
12.2021 - 05.2023
Bell Attendant
The Lalit Golf & Spa Resort
12.2021 - 05.2023
Humber Institute of Technology And Advanced Learning
Post-Graduate Diploma from Hospitality And Tourism Operations Management
Chandigarh University
Bachelor of Science from Airlines And Airport Operations Management