RAM IYER
Stittsville,ON
Summary
Dedicated and results-oriented Office Administrator with a decade of proven expertise in efficiently managing administrative tasks and coordinating operations. Adept at streamlining processes, optimizing workflow, and enhancing overall office efficiency. Seeking a challenging role where my extensive experience, organizational skills, and commitment to precision can contribute to the success and smooth functioning of a dynamic team or organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Manager
Aussielande Pty Ltd
06.2023 - Current
- Optimize Product listings: Enhance product listings with high-quality images and clear descriptions
- Implement SEO strategies for better search engine visibility.
- Leverage Marketing Channels: Utilize social media and email marketing, to reach and engage customers
- Implement SEO strategies to optimize product titles and descriptions to enhance discoverability by search engines.
- Encourage Customer Engagement: Offer discounts, promotions, and loyalty programs to incentivize purchases.
- Enhance Website Experience: Optimize the website for a seamless and secure shopping experience
- Implement Data-Driven Decision-Making: Utilize analytics tools to monitor website and sales performance
- Make informed decisions based on customer behaviour and market trends.
- Provide Excellent Customer Support: Offer responsive and helpful customer service through various channels
- Address inquiries and issues promptly to build customer satisfaction.
Learning Coordinator
Metro Trains Pty Ltd
10.2018 - 06.2023
- Responsible for facilitating and coordinated Certificate III in Business & Diploma in Leadership and Management courses for internal and external stakeholders.
- Coordinated First-Aid/CPR qualification courses including printing of competency cards and liaising between the external training provider and the participants for general and ad-hoc requests.
- Supported the MTM graduate program right from recruitment, and onboarding of graduates, to organizing meeting requests and participating in the graduate rotation planning between various departments in the organization
- Provided solutions to various queries from the young graduates on an ongoing basis.
- Assisted the academy coordination manager with the learning management system, including user access, course assignments, tracking progress, generating reports, and troubleshooting technical issues.
- Coordinating logistics for the ZOO graduation program for leaders in the business
- This included planning of training sessions with the trainer, booking training venues, organizing training materials at the venue, and handling participant registrations.
Training Resource Support Officer
Metro Trains Pty Ltd
09.2017 - 10.2018
- Onboarding new trainee drivers.
- Plan and coordinate trainee induction, including presentations by internal and external leaders/speakers.
- Coordinate and maintain trainee timesheets, process trainee leave applications & update/maintain training records.
- Manage room bookings, simulator bookings & allocations.
- Respect the welfare of trainees to ensure they are treated with substantive and procedural fairness.
- Contribute to improving the Initial Driver Training profile.
- Coordinate external traineeship bookings with MEGT and Bendigo Kangan Institute.
- Liaise with the Driver Training team to advise the data required, and collate and complete various reports, adhering to deadlines.
- Scheduling and collecting records for training panel meetings.
- Work collaboratively with Training Officers to confirm the completeness of Trainee Records.
- Maintain new training records for Conversion Drivers and Trainee Drivers.
- Coordinate the establishment and maintenance of the trainee, trainer and assessor records.
- Coordinate stationery requirements for the delivery of the Driver Training program.
Co-ordinator - Admin/Compliance
Australian College of Trade Pty Ltd
05.2015 - 09.2017
- Data Reporting (Skills Victoria Training System)
- Create and maintain student records using the student management system (WiseNet) and maintain AVETMISS-compliant data.
- Create Unique Student Identifiers for students and manage verification of the same on the student management system.
- Manage SVTS funding claims by uploading accurate VTG student data.
- Ensure error-free submission of both monthly and annual data.
- Compliance
- Conduct regular internal audit checks to ensure data integrity and compliance standards are met.
- Assist with report generation in external audits.
- Assist with the maintenance of policies and procedures to comply with ASQA standards, VET quality framework and Skills Victoria.
- Prepare reports for the management team on students recruited vs qualifications issued data.
Student Admissions Officer
Australian College of Trade Pty Ltd
04.2014 - 05.2015
- Administration
- Create and maintain student files and ensure currency of all records.
- Handling student enquiries and providing assistance as required with relation to enrolment, course selection, and updating student information on the student management system.
- Coordinate and conduct student inductions for new admissions.
- Student fee collection on an ad hoc basis and update MYOB accordingly.
- Issue overdue warning letters & manage debt collection
Student Administrative Officer
SK Education Services Pty Ltd
09.2013 - 04.2014
- Handling student enquiries and providing guidance and support throughout the student life cycle for both international & domestic students.
- Issuing invoices, processing payments and payment receipts.
- Counselling students to opt for the best courses among premier institutes in Australia.
- Collate and submit documents from students and process them to various educational institutes for processing
- And coordinate student offer letter/confirmation of enrolment (COE) for a student visa.
- Attend to ad-hoc general admin duties (document scanning, file management, etc.)
Skills
- Intermediate-to-advance skills in MS Office programs (Word, Excel & PowerPoint)
- A team player and an individual contributor focused with a keen attention to detail
- Working knowledge of various people soft applications and have the ability to troubleshoot errors with a logical approach
Certification
· 2017 Cert IV in Information Technology – Networking (ICT 40115) Holmesglen Institute
· 2013 Cert IV in Training and Assessment – (TAE40110)
· 2014 TAELLN401A (Upgrade unit to TAE40110)
· Bachelor of Commerce (Bharathiyar University, India)
· Postgraduate Diploma in Computer Applications. (Focus InfoTech, India)
Overseas Employment Experience
Manager - Human Resources Aug 10’ – Apr 13’
Sun Life Insurance Pvt Ltd, Chennai, India
Assistant Manager – Human Resources Feb 08’ – Aug 10’
Axa Life Insurance Pvt Ltd, Chennai, India
Senior Recruitment Consultant Jan 06’ – Feb 08’
Vruksham Talent Group, Coimbatore, India
Volunteering Work
HR & Administration Assistant (Volunteer) Oct 13’ – Dec 13’
Hanover Welfare Services, South Melbourne
Shop Assistant (Volunteer) Sep 13’ – Oct 13’
Multiple Sclerosis Community Shop, Glen Waverley
Timeline
Business Manager
Aussielande Pty Ltd
06.2023 - Current
Learning Coordinator
Metro Trains Pty Ltd
10.2018 - 06.2023
Training Resource Support Officer
Metro Trains Pty Ltd
09.2017 - 10.2018
Co-ordinator - Admin/Compliance
Australian College of Trade Pty Ltd
05.2015 - 09.2017
Student Admissions Officer
Australian College of Trade Pty Ltd
04.2014 - 05.2015
Student Administrative Officer
SK Education Services Pty Ltd
09.2013 - 04.2014
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Cathrine FryCathrine Fry
Swim Teacher and Operations Manager at Kiramal Pty Ltd / Daltrla Pty LtdSwim Teacher and Operations Manager at Kiramal Pty Ltd / Daltrla Pty Ltd
Suzanne BelangerSuzanne Belanger
Administrative Assistant/Event Coordinator at MCON ProductsAdministrative Assistant/Event Coordinator at MCON Products
CRYSTAL WAWIRA NJOKACRYSTAL WAWIRA NJOKA
Head of Chancery/Minister Counsellor I at Kenya High CommissionHead of Chancery/Minister Counsellor I at Kenya High Commission