RAM DEVKOTA
Vancouver,BC
Summary
Knowledgeable and passionate hospitality enthusiast with seven years of experience in this field. A good team player who is profoundly observant of guest's and coworkers' needs. Comfortable in interacting with all levels of management and clients, hence able to make sound decisions. Punctual and skilled at conflict resolution. Composed while working under pressure and could multitask while teaming up with associates to provide effective solutions that produce immediate impact and contribute to the establishment's long-term success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Delta Hotels By Marriott
04.2024 - Current
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Room Attendant
Delta Hotels By Marriott
11.2022 - 03.2024
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
Front and Beverage Manager
Suva Hotel
01.2019 - 01.2021
Food and Beverage Supervisor
Hotel White Pearl
01.2017 - 01.2018
Steward in F&B Service
The Rendezvous
01.2016 - 01.2017
Internship
Berjaya Langkawi Resort
01.2013 - 01.2013
Education
+2 -
Navodit Vidhya Kunja Higher Secondary School
BHM -
Silver Mountain School of Hotel Management
MBA -
University Canada West
Vancouver, CanadaSkills
- Competent in Microsoft Office
- Excellent listener, Sociable, Well-mannered, and Service-oriented
- Composed under pressure, a Problem solver, and a Critical thinker
- Great team player with passion to succeed and win
- Recruiting and Hiring Talent
- Quality Assurance
- Solid written and verbal communicator
- Flexible and willing to transport in different work sites in job postings
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Housekeeping Supervisor
Delta Hotels By Marriott
04.2024 - Current
Housekeeping Room Attendant
Delta Hotels By Marriott
11.2022 - 03.2024
Front and Beverage Manager
Suva Hotel
01.2019 - 01.2021
Food and Beverage Supervisor
Hotel White Pearl
01.2017 - 01.2018
Steward in F&B Service
The Rendezvous
01.2016 - 01.2017
Internship
Berjaya Langkawi Resort
01.2013 - 01.2013
+2 -
Navodit Vidhya Kunja Higher Secondary School
BHM -
Silver Mountain School of Hotel Management
MBA -
University Canada West
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